Assistant Laundry Manager - Doha, دولة قطر - MARRIOTT International

وصف

Job Category Housekeeping & LaundryLocation Sheraton Grand Doha Resort & Convention Hotel, AlCorniche Street, Doha, Qatar, Qatar VIEW ON MAP Schedule Full-TimeLocated Remotely? N Relocation? N Position Type Management JOBSUMMARY Assists in hotel laundry daily operations and services.

Works with employees to wash, dry and iron linen for both guestrooms and Food and Beverage/Culinary Department within existingtime constraints.

• High school diploma or GED; 1 year experience in the laundry,housekeeping, or related professional area. CORE WORK ACTIVITIESAssisting in Managing Department Operations and Budgets
• Assisting in managing day-to-day operations, ensuring the quality,standards and meeting the expectations of the customers on a dailybasis.
• Communicating the importance of safetyprocedures, detailing procedure codes, ensuring employeeunderstanding of safety codes, monitoring processes and proceduresrelated to safety.
• Comprehends budgets, operatingstatements and payroll progress reports as needed to assist in thefinancial management of department.
• Ensures consistentworkflow to minimize peaks and valleys in production.
• Brings issues to the attention of the department manager and HumanResources as necessary.
• Assists in ordering and managingnecessary supplies. Ensuring workers have supplies, equipment,tools, and uniforms necessary to do their jobs.
• Participates in the management of department'scontrollable expenses to achieve or exceed budgeted goals.
• Works effectively with the Engineering department onLaundry equipment maintenance needs.
• Participates indepartmental meetings and continually communicates a clear andconsistent message regarding the departmental goals to producedesired results.
• Operates all department equipment asnecessary and reports malfunctions.
• Develops, maintainsand uses effective back-up plans for breakdowns.
• Evaluates and implements new techniques, supplies and equipment.

• Providing services that are above and beyond for customersatisfaction and retention.
• Improving service bycommunicating and assisting individuals to understand guest needs,providing guidance, feedback, and individual coaching when needed.
• Sets a positive example for guest relations.
• Empowers employees to provide excellent customer service.
• Ensures hotel policies are administered fairly andconsistently, disciplinary procedures and documentation arecompleted according to Standard and Local Operating Procedures(SOPs and LSOPs) and support the Peer Review Process.
• Celebrates successes and publicly recognizes the contributions ofteam members; ensures employee recognition is taking place on allshifts.