Team Leader - Doha
منذ 10 ساعات
وصف الوظيفة
Job Description
We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
Maintain effective communication with all related departments to ensure smooth service delivery
Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
Maintain good working relationship with all Front Office employees with particular emphasis on Front Desk Agents and Guest Services
Supervise all Front Desk employees ensuring guests are taken care of in a professional and friendly manner
Maintain an up to date knowledge of hotel and local services and supply information and respond to guest queries
Verify all cashier closures of Front Desk Agents on shift end for billing and attachment accuracy
Ensure all guest registrations are completed and correspond with Opera PMS guest information
Skills
Education, Qualifications & Experiences
You should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel.
Excellent written and spoken English communication skills and knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials.
Computer literate and previous experiences with Opera are an advantage.Knowledge & Competencies
The ideal candidate will be customer driven and an extremely proactive and 'switched on' personality with an outgoing, charismatic and approachable character.
Effective Communication
Planning for Business
Supervising People
Understanding Differences
Supervising Operations
Teamwork
Adaptability
Customer Focus
Drive for Results
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