- Assist guests andvisitors in an appropriate and timely manner
- Promoteresort memberships to guests and visitors
- Accompanyevery interested party around the Resort, to promote Memberships,ESPA Life and Fitness activities
- Actively promoteproducts and services of the Spa
- Act as a representativeof all products and services of the hotel and actively promote tospa guests and members
- Assist Spa Reception withreservations for treatments
- Work as part of the team andassist where and when necessary
- Manage guest feedbackeffectively to ensure both challenges and/or compliments areescalated to enable long-term improvements in products and services
- Ensure guest experience is proficient includingbookings, payments, and consultation cards
- Adhere tocash handling procedures
- Interact and communicateeffectively with Members, guests, management and team members
- Upsell Spa number and length of treatments, and latestdepartmental incentives
- Reach target for membership andupsell spa treatment as per monthly budget
- Reportaccidents, maintenance issues, and other incidents
- Ensure compliance with all health and safety regulations
- Attend ESPA life training
- Retail ESPA products aftereach treatment, liaise with Spa Therapist on home prescription card
- Sell Gift Card
- Follow ESPA Life, Forbes andLQA standards
- Offer Spa tours to guests and visitors
- Maintain confidentiality, regarding all informationabout guests and the business
- Report any suspiciousbehavior prior treatment for the safety of the team What are welooking for? A Spa Sales Executive serving Hilton brands is alwaysworking on behalf of our Guests and working with other TeamMembers.
- Committed to delivering a high level of customer service
- Excellent grooming standards It would be advantageous in thisposition for you to demonstrate the following capabilities anddistinctions:
- Excellent attention to detail
- High standards of cleanliness
- Ability to work in aconsistently professional and helpful manner
- PreviousSpa experience
- 1 or 2 years' experience insales
- Ability to see the opportunity, and act on it tosecure revenue for Spa & Recreation department
- Strong selling skills
- High level ofcreativity
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Talent Pal Qatar, دولة قطر**ジョブ番号** · **求人カテゴリ** Sales & Marketing · **場所** Qabila Westbay Hotel, Diplomatic Street, West Bay Area, Doha, Qatar, Qatar 地図で表示 · **スケジュール** Full-Time · **遠隔地ですか?** N · **配置転換ですか?** N · **職位の種類** Non-Management · - マリオット・インターナショナルでは雇用機会均等の実現に向けて、多種多様な人材の雇用、従業員を第一に考え受け入れる企業文化の ...
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Spa Sales Executive - Dukhan, دولة قطر - Hilton
وصف
As a Spa Sales Executive, you are responsiblefor greeting and assisting clients to deliver an excellent Guestand Member experience. A Spa Sales Executive will also be requiredto manage customer feedback and be an effective sales person.Specifically, you will be responsible for performing the followingtasks to the highest standards: