Digital Experience Engineer - Qatar, دولة قطر - شركه المواهب

وصف

Role Summary

As a Digital Experience Engineer, you will play a crucial role in carrying out administration, maintenance, and support tasks related to digital experience management. You will be responsible for driving change assessment and implementation, ensuring smooth workstation and patch management for Microsoft Windows and MacOS systems, and effectively remedying vulnerabilities for both Microsoft and third-party software.

Key Accountabilities

As a Digital Experience Engineer, your key responsibilities will include but not limited to

• Drive change assessment and implementation, within ITSM scope
• Workstation and Patch Management (Microsoft Windows and MacOS)
• Vulnerability remediation and mitigation for Microsoft and 3rd party software
• Remote Server Administration Tools (Active Directory, DHCP, DNS, Group Policy Management, File Server, RDP)
• Automation of tasks through scripts (batch, VB, PowerShell) and/or SCCM
• Administration, Support and Maintenance of Virtual Desktops Infrastructure (Citrix Director, Citrix Studio and VMWare VCenter)
• SCCM Administration and Maintenance (App/Package/Update/OS Creation, Deployment & Monitoring, Reporting, Compliance, etc.)
• Enforce Data Protection and Data Leak policies and mitigation steps (Local Admin, USB & CD Access)

Other Accountabilities

• Dealing with incoming faults in a professional, courteous manner over the phone, Tickets & On site
• Taking ownership of faults and managing them in a logical and methodical manner
• Correctly logging incidents and faults, categorizing and prioritizing them in line with team procedures
• Conducting full and thorough diagnostics with end users to enable first-point-of-contact fault resolution
• Ensuring all faults are progressed & cleared within SLA – escalating to other internal and external teams as appropriate
• Managing faults through their entire lifecycle from the first point of contact through to resolution, proactively keeping the customer informed of progress
• Diagnosing and resolving problems to the customers satisfaction

Skills

Required Experience

• Must have an ITIL Foundation certification (v3 or newer)
• MicrosoftMCSA (2016 or newer) certification or equivalent is a bonus
• Azure Fundamentals certification is a bonus
• Must have at least 4 years' SCCM/MECM experience is a must
• Must have at least 4 years or above relevant IT related Job Role experience
• Must have at least 4 network support experience or background (CCNA/Network+ equivalent)
• Must have at least 4 years' experience Windows OS and Microsoft Applications support experience or background (MCP equivalent)
• Must have at least 4 years' Windows Administration support experience (MCSA equivalent)
• Must have at least 4 years' experience or background with Citrix/VMware/Microsoft-based Virtual Desktop solutions
• Experience or working knowledge of Azure is a bonus
• Has a good communication skills and customer oriented individual
• Team player, flexible on work shift timing schedule
• Willing to work on demanding environment with minimal supervision

Skills

• Desktop Applications Knowledge
• Desktop Concepts/Architecture
• Desktop Distributed Applications Development
• Desktop Environment Knowledge
• Desktop Equipment Diagnostics
• Desktop Equipment Installation
• Desktop Hdw/Sfw Configuration
• Desktop Inventory Management
• Desktop Network Protocols
• Desktop Operating Systems
• Desktop Performance and Tuning
• Desktop Peripherals
• Desktop Security
• Desktop Software Installation/Upgrade
• Desktop Standards/Procedures
• Desktop Tools and Utilities
• Desktop Troubleshooting
• PC Standard Image Knowledge
• Software Distribution

Education

• Bachelor's degree in Computer Science or equivalent