Reservation Agent - Doha, دولة قطر - Radisson Blu Hotel - Doha - Reservations

وصف

• Records reservation information accurately; identifies and records group and

• Informs other departments of VIP arrivals
• Identifies commissionable reservations and secures required information
• Records and processes deposit information
• Identifies and records special billing instructions; approves credit after consultation with the Revenue Manager
• Files all reservations in a systematic order for easy referral
• Contributes to maximum occupancy of the hotel by assisting in maintaining accurate inventory control for rooms
• Records requests for special accommodations and suites
• Advises and assists Front Office Manager to notify Radisson Worldwide Reservations Centre of rates and availability status
• Assists with the preparation of the four day forecast and VIP list
• Achieves maximum occupancy and average rate by utilizing yield management
• Uses upselling techniques
• Handles all special requests appropriately
• Preblocks all special requests or VIP accommodations accurately
• Keeps Front Office Manager informed of new group bookings
• Utilizes guest history files for personalized service at the hotel
• Maximizes customer satisfaction and hotel revenue by promoting hotel restaurants and other services and facilities to guests
• Deals with assigned incoming correspondence, faxes and reservation messages in a timely and accurate manner
• Acknowledges assigned reservation faxes and messages
• Practices 'Yes I Can' attitude

• Minimum 3/ 4 years in the same position in a 4/5 star hotel.
• Having a good knowledge in the opera pms system.
• Natural attitude towards providing excellent quality service.
• Good command of English Language and Arabic.
• Age 25 to 30 Years
• Able to work under pressure in a fast paced, dynamic and challenging work environment.