CRM Marketing Manager - Doha, دولة قطر - The Block

وصف

Have youhad 2+ years experience working with one of the major BPO or as aVA?

Embarkon a new career working with a progressive client who providesguest screening and support services to Vacation Rental Companiesaround the world. We are about growth and development, so we arelooking for entrepreneurs who enjoy creating, designing and helpingto build our operations and support environment to help not onlyour clients but your colleagues and the success of thebusiness.

Withour business growth, we are looking for aCustomer Success Representative (Non-Voice)to join a brand new team handling email,live chat, and social media channels, ensuring they are answeredand customers requests resolved in a timely and professionalmanner

Thisis a work-from-home role open to qualified applicants in thefollowing areas: Oriental Mindoro (Calapanpreferred)

AbouttheRole

• GuestSupport Enquiries including providing moreinformation:
  
• aboutscreening processes
  
• assisting thosewho need help with navigating theapplication
  
• otherenquiries
  
  
• Rolemay require other tasks to be completed during low volumetimes
  
• The role willrequire a mix of Morning, Evening and Overnight shifts. Candidatesunable to commit to Overnight Shift requirements will not beconsidered
  

Requirements

• Previousexperience in a position as a Hotel Reservations Clerk, OperationsPersonnel or experience in the BPOindustry.
  
• Highattention to detail, positive attitude and be aself-starter
  
• ExcellentEnglish communication skills, including advanced written andspoken;
  
• Demonstratedadvanced skills in Microsoft Officeapplications;
  
• Exceptionaltime management skills with the ability to meet strict deadlines;and
  
• Demonstratedexperience in developing a high standard of high volumecorrespondence andadministration.
  

WorkFrom HomeRequirements

• ModernPC - Intel i3 or above, min 4GB ram (preferably8GB)
  
• USBHeadset
  
• Internetspeed of 25mbps or above with Fibre OpticConnection
  

Training

• Youare required 4 weeks training in theoffice
  
• Transportationisprovided
  

PostTraining

• 2-3days in the office and the rest athome

Benefits

24/7Global Answeroffers:

• acomprehensive compensationpackage.
  
• regularprogress checks and continuous coaching and mentoring to help youmap out your developmentplan;
  
• broadselection of exciting and engaging social events to embrace as avibrant national 24/7community;
  
• psychologicallysafe environment for you to develop your skills and talentconsistent with 24/7 values;and
  
• frequentwebcasts and discussion forums by senior leaders to obtain feedbackand ideas, and genuinely interested in hearing what you have tosay.
  

Weare an Equal Opportunity employer. All qualified applicants willreceive consideration for employment without regard to sex, genderidentity, sexual orientation, race, color, religion, origin or anytheir characteristics protected by applicablelaw.

Previous experience in a position as a Hotel Reservations Clerk,Operations Personnel or experience in the BPO industry. Highattention to detail, positive attitude and be a self-starterExcellent English communication skills, including advanced writtenand spoken; Demonstrated advanced skills in Microsoft Officeapplications; Exceptional time management skills with the abilityto meet strict deadlines; and Demonstrated experience in developinga high standard of high volume correspondence and administration.Work From Home Requirements Modern PC - Intel i3 or above, min 4GBram (preferably 8GB) USB Headset Internet speed of 25mbps or abovewith Fibre Optic Connection Training You are required 4 weekstraining in the office Transportation is provided Post Training 2-3days in the office and the rest at home