- Responsible for processing and responding to customer's feedback via various communication channels. Communicate with customers using simple terminologies, oral and written communication should involve a high level of empathy and positive vocabulary, apply knowledge and understanding of mandated aviation industry regulations and legal requirements in the complaints management and resolution process, apply and interpret company policies. Ensure all responses and resolutions are based on fact, well-reasoned and would "hold up in court as factual evidence.
- Liaises with functional departments at Head Office and Outstations to gather information and carry out background investigations with regards to customer feedback and complaints. Directly manages the customer facing communication and is the final approver on all cases not leading to compensation. Provide subject-matter-expertise to other departments with regards to customer feedback management. Proactively identifies to management trends of customer complaints and root causes.
- Formulate and submit for the Line Manager's approval the final responses to customers using templates as well as entirely unique case responses.
- Receive SARs made through the SAR portal, via email, or any other Customer Care channels including the ones received from other employees who may have received SARs directly from the customer. Responsible in validating and forwarding the SAR (Subject Access Requests) to the appropriate member(s) of the SAR Response Team for advice, and action required in responding to the Data Subject within the timelines given set for SAR processing and approved decision matrix. Liaise with the Data Protection Officer in handling SAR requests and getting further advice on its handling.
- Provide inputs to the customer feedback database and to the monthly Customer Care Report.
- Required to work to an SLA with qualitative and quantitative KPIs for customer feedback case management.
- Perform other department duties related to his/her position as directed by the Head of the Department. Be part of an extraordinary story Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You'll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what's never been done before. Together, everything is possible. Qualifications About You
- Bachelor's Degree or Equivalent with minimum 3 years of job-related experience
- Conversant in Airline policies and procedures
- Customer Relations related background
- Travel Industry Experience
- Excellent English verbal and written communication skills
- Must be analytical and details oriented with good comprehension skills
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Communications Officer
منذ أسبوع
Red Castle Umm Bab, دولة قطرThe Communications Officer will play animportant role within the team. The Officer will be responsible forproviding expert communications input and supporting theteam's Manager particularly in the work of deliveringArabic and English language internal and external communicationss ...
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Support Technician
منذ 6 أيام
Mekdam Holding Group Umm Bab, دولة قطرIT SUPPORT TECHNICIAN/ IT Help Desk KeyResponsibilities: · • Specific responsibilities include thefollowing: · • IT Technical Support for Client End users.(External and external Client department locations). · •Installation new Devices (Computer, laptops, printers. scanners.ne ...
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Net Zero Carbon Technical Lead
منذ أسبوع
mace Umm Bab, دولة قطرThe opportunity Project: Surrey CountyCouncil Mace is an inclusive employer and welcomes interest from adiverse range of candidates. Even if you feel you do not fulfillall of the criteria below, please apply as you may still be thebest candidate for this role or another role with ...
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Income Auditor
منذ أسبوع
Hilton Umm Bab, دولة قطرAn Income Auditorreviews, analyzes, and recommends improvements to the dailyfinancial reports and process to improve accuracy and efficiency.What will I be doing? As Income Auditor, you will monitor alltransactions as they contribute to or detract hotel revenue.Specifically, you ...
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Office Coordinator
منذ أسبوع
SGS Cairo, Egypt Umm Bab, دولة قطرThe Assurance Group is looking to hire andtrain new agents with the right skill set for our NationalMarketing Organization. Although experienced insurance agents arewelcome to apply, no experience is necessary. In fact, in manycases we prefer to work with people coming from other ...
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Inspection Method Engineer
منذ أسبوع
NORTH OIL COMPANY QATAR Umm Bab, دولة قطرInspection Method EngineerSITUATION INORGANIZATIONPosition N+1: Lead, Inspection MethodsPosition N+2:Head, InspectionACCOUNTABILITIESTo develop and implement Inspectionstrategies, procedures and reports to ensure that fitness forservice of offshore installation is known and degra ...
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Marketing Executive
منذ أسبوع
Marriott hotels Umm Bab, دولة قطرJob NumberJob CategorySales & Marketing Location JW Marriott Marquis City CenterDoha, Conference Centre Street, West Bay, Doha, Qatar, Qatar VIEWON MAP Schedule Full-Time Located Remotely? N Relocation? NPosition Type Non-Management POSITION SUMMARY Promote awareness ofbrand imag ...
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Training Coordinator
منذ أسبوع
BSL Consulting Umm Bab, دولة قطرThe purpose of this role is to support thesuccessful delivery ofBAE Systems contractual Trainingresponsibilities across the TyphoonAvailability Service Operationat Dukhan Air Force Base (AFB), in Qatar.The role is responsiblefor monitoring and reporting againstcontractual trainin ...
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Al Futtaim Doha Umm Bab, دولة قطرJob Requisition ID:[[158163]] Established in the 1930s as a trading business,Al-Futtaim Group today is one of the most diversified andprogressive, privately held regional businesses headquartered inDubai, United Arab Emirates. Structured into five operatingdivisions; automotive, ...
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Assistant Executive Housekeeper
منذ أسبوع
Hilton Umm Bab, دولة قطرAn Assistant Executive Housekeeper willsupport all Housekeeping and Laundry operations including thedevelopment of the Team Members with in the group so to provide anexceptional experience for our Guests. What will I be doing? As anAssistant Executive Housekeeper, you will be res ...
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Clinical Support Assistant
منذ 3 أيام
Sidra Medicine Doha Umm Bab, دولة قطرJOB SUMMARY: The Clinical Support Assistant - Clinical Nutrition and Dietetics is responsible to assist medical professionals in a clinical setting to maintain systems, documents, records, and clinical support tools. S/he is responsible to assist in reviewing, building and mainta ...
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Communications Officer
منذ أسبوع
Red Castle Umm Bab, دولة قطرThe Communications Officer will play an important role within the team. The Officer will be responsible for providing expert communications input and supporting the team's Manager particularly in the work of delivering Arabic and English language internal and external communicati ...
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Administration Coordinator
منذ يومين
QATAR Airways Umm Bab, دولة قطرAbout the role: · • Performs various secretarial and administrative duties to support requirements and maintain the department functions smoothly on a daily basis · • Performs secretarial duties which require the handling of confidential and sensitive information. · • Manages, ...
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Events Exhibitions Coordinator
منذ أسبوع
QATAR Airways Umm Bab, دولة قطرAs part of your daily responsibilities, you will also: · • Provide logistical and administrative support to the Senior Events and Exhibition Officer. · • Manage all administrative tasks and documentation associated with event planning, including liaising with finance, accounts ...
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Support Technician
منذ أسبوع
Mekdam Holding Group Umm Bab, دولة قطرIT SUPPORT TECHNICIAN/ IT Help Desk Key Responsibilities: · • Specific responsibilities include the following: · • IT Technical Support for Client End users. (External and external Client department locations). · • Installation new Devices (Computer, laptops, printers. scanner ...
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Office Coordinator
منذ 4 أيام
SGS Cairo, Egypt Umm Bab, دولة قطرThe Assurance Group is looking to hire and train new agents with the right skill set for our National Marketing Organization. Although experienced insurance agents are welcome to apply, no experience is necessary. In fact, in many cases we prefer to work with people coming from o ...
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Net Zero Carbon Technical Lead
منذ أسبوع
mace Umm Bab, دولة قطرThe opportunity Project: Surrey County Council Mace is an inclusive employer and welcomes interest from a diverse range of candidates. Even if you feel you do not fulfill all of the criteria below, please apply as you may still be the best candidate for this role or another role ...
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Income Auditor
منذ أسبوع
Hilton Umm Bab, دولة قطرAn Income Auditor reviews, analyzes, and recommends improvements to the daily financial reports and process to improve accuracy and efficiency. What will I be doing? As Income Auditor, you will monitor all transactions as they contribute to or detract hotel revenue. Specifically, ...
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Inspection Method Engineer
منذ أسبوع
NORTH OIL COMPANY QATAR Umm Bab, دولة قطرInspection Method EngineerSITUATION IN ORGANIZATIONPosition N+1: Lead, Inspection MethodsPosition N+2: Head, InspectionACCOUNTABILITIESTo develop and implement Inspection strategies, procedures and reports to ensure that fitness for service of offshore installation is known and d ...
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Junior Marketing Specialist UAE
منذ أسبوع
TalentKompass Deutschland Umm Bab, دولة قطرPosition: Junior Marketing Specialist Jobs UAE | TalentKompass Junior Marketing Specialist Jobs In Sharjah UAE | Talent Kompass For More Top Organization Jobs Are you seeking an exceptional opportunity to launch your Marketing career? Talent Kompass Deutschland, a premier Human R ...
Subject Access Request Support Officer - Umm Bab, دولة قطر - QATAR Airways
وصف
Operational:
