Call Center Agent - Doha, دولة قطر - qatar manpower agency

وصف

Responsiblity:

• Answering ormaking calls to clients to learn about and address their needs,complaints, or other issues with products orservices.
• Responding efficiently and accuratelyto callers, explaining possible solutions, and ensuring thatclients feel supported and valued.
• Engaging inactive listening with callers, confirming or clarifying informationand diffusing angry clients, asneeded.
• Building lasting relationships withclients and other call center team members based on trust andreliability.
• Utilizing software, databases,scripts, and tools appropriately.
• Understandingand striving to meet or exceed call center metrics while providingexcellent consistent customer service.
• Makingsales or recommendations for products or services that may bettersuit client needs.
• Taking part in training andother learning opportunities to expand knowledge of company andposition.
• Adhering to all company policies andprocedures.