Service Desk and Data Center Analyst - Doha, دولة قطر - Talent Pal

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Doha, دولة قطر

منذ أسبوع

Aisha Al-Thani

تم النشر بواسطة:

Aisha Al-Thani

مسوّقة للمواهب لبيبي
وصف
Perform question/problem diagnosis and provide end-user support over the phone or remotely with the objective of minimizing non-productive time by employees across the organization

  • Provide efficient and effective support to all IT users to maintain operation of required systems and minimize nonproductive time by employees across the organization
  • Ensure users are communicated about the downtime during system upgrade and/or implementation
  • Offer a professional, friendly, efficient and effective customer service to all employees on a consistent basis
  • Build and maintain strong and effective relationships across all IT departments to further knowledge
  • First level support
- troubleshooting of IT related problems from in-house software to hardware such as laptops, PC's and printers.

  • Troubleshoot basic network issues
  • Escalate unresolved calls to 2"d level support team
  • Take ownership of user problem and follow up the status of problems on behalf of the user and communicate progress in a timely manner
  • To maintain a high degree of customer service for all support queries and adhere to ALL policies
  • Provides stat report to the management as required
  • Basic Active Directory knowledge such as creating accounts, reset passwords, create groups etc.
  • Constantly monitor critical system consoles for exceptions and errors, Perform system health checks as and when required.
  • Carry out backup/restore activities on regular and on demand basis within the Data Center Operations.
  • Work with concern team and consultants to promptly resolve exceptions or faults and escalate errors/ exceptions as necessary.
  • Highlight system problems and errors to the Operations Manager on a timely basis
  • Ensure timely and accurate documentation of all procedures and policies, as well as analyze and identification of updates required given changes in systems or environment
  • Work with team in shift (24/7) basis to perform the above activities.

Skills:

Bachelors Degree in IT or any related field.

Min of 2 years experience in EOD Operations, BIOS, Data Center, IBMi System

Preferred experience in Banking Sector

This job has been sourced from an external job board.
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