- Ensure correct grooming standards are followed at all times
- Exceed guest satisfaction by knowing preferences and update profiles
- Attending to phone queries or reservations.
- Attending to walk ins.
- Following up restaurants financial, LQA, TrustYou and Forbes targets on a daily basis
- Anticipate and service of guests' requirements at all times
- Following up daily financial targets of area/division
- Use opening and closing checklist to ensure smooth opening and closing of the venue
- Communicating reservations needs and special requests to the Managers
- Coordinating reservation with Dining Reservation Department & other Hostesses.
- Managing the log book
- Handling seating cards to enable guest recognition.
- Maintaining guest history.
- Assisting guests to their tables.
- Seating of guests.
- Upkeep of the menus in an impeccable manner ensuring there is no spelling nor grammatical mistakes and free of marks
- To coordinate and assist in service according to service standards.
- To ensure a very high standard of service is held and maintain at all times.
- To communicate with Supervisors, Assistant Manager of all issues concerning the outlet.
- To be aware of Hotel standards & policies.
- To feel empowered and accountable within the work place
- Keep manager on duty updated of any guest feedback so they can update the Glitch Report
- Maintains the HACCP & FIFO standards as required by the regional governing body
- Follow Hotel Evacuation Policy in case of an Emergency
- Attend all necessary briefings and training sessions as instructed by the Manager
- Handle financial procedures according to guidelines set by the finance department
- Identify potential problems and anticipate guest needs, ask for assistance before service breakdown occurs
- Perform any duties and special projects as requested by management whether in your own department or any other department in the hotel
- All issues and negative guest feedbacks needs to be properly reported on glitch system
- Follow care program at all times, and report issues through the system to maintenance
- To carry out any other reasonable duties and responsibilities as assigned.
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Provok Hostess
منذ أسبوع
Fairmont Hotels & Resorts Doha, دولة قطرEnsure correct grooming standardsare followed at all times · Exceed guestsatisfaction by knowing preferences and updateprofiles · Attending to phone queries orreservations. · Attending to walkins. · Following up restaurants financial, LQA,TrustYou and Forbes targets on a dailybas ...
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Hostess - Provok
منذ 4 أيام
Hotel Chadstone Melbourne MGallery Doha, دولة قطرPhysics Teacher (Cambridge IGCSE, AS & A level) required for an International School in Powai, Mumbai. · Qualification - M.Sc. in Physics · Experience - Should have experience teaching Physics in IGCSE curriculum. · Should have taught for grades 9 to 12. · Local candidates need t ...