Adhere to the Spa Policy & Standard Operating Procedures manual.
Act as an Ambassador for the spa representing the brand values for colleagues establishing relationships with internal and external stakeholders representing the values of the brand and Accor. This includes maintaining a professional appearance at all times.
Knowledgeable about all aspects of treatments, spa therapy and the facility.
Perform treatments and services in a safe, professional and hygienic manner.
Maintain ample inventory of necessary products to perform treatments, all in an orderly and neat fashion.
Report for appointments on time and thoroughly review appointments after completing each service.
Always maintain a courteous, friendly and professional demeanour with guests.
Assist in the operations whenever possible.
Maintain current professional license. Administrative and Financial Responsibilities
Maintain appropriate records of guest consultation forms and skin and hair assessment reports ensuring data privacy.
Responsible for contribution towards monthly retail and treatment targets.
Capability to do technical analysis on machines, good at administrative skills, able prepare and review reports and share evaluation. Guest Quality and Operational Excellence
Recognise arrivals of all VIP guests arriving in both the spa and hotel.
Ensure the facility is in peak condition at all times.
Responsible for driving the guest experience and communication amongst the colleagues orchestrating a smooth guest sequence delivery.
Ensure guest / member preferences and special requests are accommodated to the best of the property's abilities.
Perform treatment following brand standards and contribute towards the spa is receiving positive ratings from guest satisfaction surveys.
Maintain guest confidentiality at all times.
Deal with any guest complaints, comments or concerns with discretion and urgency. Talent and Culture / Team Communications
Participate in daily / monthly communication meetings.
Support the rest of your colleagues when requested.
Understand and adhere to the Accor Code of Ethics. Health, Hygiene and Safety
Follow all safety procedures and practices of the property.
Ensure guest / member satisfaction at all times by assuring safety and service is always the first priority.
Report dysfunctional equipment to management.
Report any potential hazards or emergencies so they can be rectified immediately.
Handle emergency situations with urgency and discretion.
