Guest Experience Agent - Doha, دولة قطر - The Cavalry Global

The Cavalry Global
The Cavalry Global
شركة تم التحقق منها
Doha, دولة قطر

منذ أسبوع

Aisha Al-Thani

تم النشر بواسطة:

Aisha Al-Thani

مسوّقة للمواهب لبيبي
وصف

Guest Experience Agent (Arabic Speaking)

Location:
Qatar

Start Date:
Before November 20th, 2023


Are you passionate about providing exceptional guest experiences? We are excited to announce the upcoming opening of a luxurious 5-star resort in Qatar this December and are in search of a dedicated Guest Experience Agent who is fluent in Arabic to join our team.

If you have a warm and welcoming demeanor, excellent communication skills in Arabic and English, and a commitment to ensuring guests have an unforgettable stay, we want to hear from you


Key Responsibilities:

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Guest Engagement: Greet guests warmly, engage in friendly conversations, and provide personalized assistance to enhance their stay.
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Arabic Language Proficiency: Communicate fluently in Arabic and English to assist guests effectively and provide them with valuable information and recommendations.
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Reservations and Check-In: Assist with guest check-ins, reservations, and check-outs, ensuring accuracy and adherence to resort policies.
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Concierge Services: Offer expert advice and assistance with dining, entertainment, and local attractions, catering to guests' preferences.
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Problem Resolution: Address guest inquiries, requests, and concerns promptly, finding effective solutions to ensure their satisfaction.
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Communication: Maintain clear and open communication with all resort departments to ensure a seamless guest experience.
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Administrative Tasks: Handle administrative duties, including managing guest accounts, billing, and room assignments accurately.
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Guest Feedback: Collect and analyze guest feedback to continually improve services and implement best practices.


Requirements:

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Arabic Fluency: Ideally be fluent in Arabic and English (spoken and written).
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Customer-Centric: A passion for delivering outstanding service and exceeding guest expectations.
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Communication Skills: Excellent verbal and written communication skills in Arabic and English.
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Previous Experience: Experience in guest services, preferably in a luxury hotel or resort.
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Problem-Solving: Ability to think on your feet and resolve issues effectively.
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Team Player: Collaborative and able to work well within a diverse team.
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Tech-Savvy: Proficiency in hotel management software and Microsoft Office Suite.
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Availability: Must be available for an online interview this week and able to start before November 20th, 202-
Location: Located outside of Qatar due to visa restrictions and timelines.


What We Offer:

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Competitive Compensation: Competitive salary and benefits package.
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Training and Development: Ongoing training and opportunities for career growth within the resort.
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Luxurious Environment: Work in a stunning 5-star resort with state-of-the-art facilities.
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International Experience: Be part of a diverse team in a cosmopolitan environment.
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Team Spirit: Join a team that values collaboration and excellence in service.

Join us in setting new standards of luxury hospitality with your Arabic-speaking expertise Your journey begins here.

**Application Deadline: Thursday 3rd
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