Ahmed Abuobaida

Dedicated and extensive experience in field support analysis
and event planning and coordination as well as electrical
engineering. Adept at troubleshooting and resolving technical
issues, providing top-tier customer support, and managing
projects from inception to completion. Proven ability to handle
multiple responsibilities in high-pressure environments while
maintaining attention to detail and delivering exceptional
results.
Passionate in organizing and executing successful events, with
excellent communication skills and a strong team player
committed to continuous learning and professional
development as I always seek for deeper knowledge for a
better solution.
Seeking to leverage my diverse skill set to contribute to
innovative and impactful projects to make extraordinary
moments.

 Field Support Analyst
Supreme Committee for Delivery and Legacy
(Hayya Organization)
(Sep 2023 - April 2024)
• Offered technical support to resolve issues encountered by
visa applicants.
• Utilized the issue escalation system to address any concerns
raised by the L1 team (call center agents).
• Ensured the smooth entry and exit process for staff at expo by
overseeing the accreditation scanning process and providing
necessary support.
• Facilitated the entry of visitors at various events by supporting
the ticket scanning process.
• Tiered Support Officer
Supreme Committee for Delivery and Legacy
(Oct 2022 - Jan 2023) (World cup 2022)
 Oversaw the seamless operation of printing and
distributing Hayya cards.
• Resolved issues for fans encountering difficulties during
the Hayya application process.
• Provided technical support for any issues escalated by
operators in the Hayya service center as well as the stadiums.
• Facilitated and streamlined the arrival process for fans
in relation to visa matters.
• Electrical Design Engineer
Al Majd Engineering Consulting Company (Qatar)
(Jan 2022 - Jun 2022)
• Designed electrical schematics and block diagrams
using AutoCAD electrical toolset.
• Created power calculation and load draw.
• Floor Supporter and Supervisor in Fan ID
department
Amir and Arab cups (Qatar)
(Nov 2021 - Dec 2021)
• Printing Fan IDs and making sure all information are correct.
• Solving all ID issues in the system.
• Supervising operators and solving the problems they face.
• Site Installation Engineer
Votec Engineering Company (Sudan)
(Oct 2020 - Oct 2021)
• Ensure that the installation activities/execution is in line with
the installation planning.
• Responsible to give the status of physical progress (weekly
report).
• Monitoring and review of subcontractors.
• Organizer in Voluntary Work
Ajyal Film Festival (Qatar)
(2019)
• organizing the guests, halls and stages
• Making sure everything is as planned

 • BSc. Of Electrical Engineering
(Nov 2014 - Jul 2020)
College of Engineering and Medical
Sciences
Khartoum, Sudan