ahmed othman

i working in magrabi medical center as reception and medical insurance supervisor

Ensures coordination of communication between patients, families and
medical staff.
 Provides superior guest services by greeting all guests individually and
pleasantly, with a professional manner and assists the guests/patients
efficiently as stated by organizational policies.
 Responds to all patients inquiries in timely manner.
 Handles guest complaints and concerns in an efficient and timely manner.
 Assists patients with problems associated with hospital registration and
admission
 Takes patients issues seriously, solves the issue in a timely manner, and then
reports the issue with details to the manager for information collection and
processes improvement.
 Suggests improvements to present hospital systems in a bid to make the
system more workable
 Participates in the interpretation process for a minimum of one appointment a
day depending on patients’ demand.
 Undertakes patients’ data collecting and analyzing when requested.
 Accesses Cerner to get patient schedules.
 Oversees VIP/VVIP guests, arrivals, registration and departures when
requested.
 Insures that VIP/VVIP guests requests are handled with care when requested.
 Assists patients and guests with finding ways around hospital site
 Assists patients in how to work with Kiosks
 Emphasizes the importance and value of quality patient service and how it
impacts quality of care, medical treatment, and physical facilities at hospital
to ensure a positive experience during the patient/families’ stay.
 Assists in escorting guests to service areas.
 Locates and utilizes transport facilities as per the patient’s/guests condition.
 Takes incoming calls from patients and assists with their questions and
concerns.

 Answer phones and respond to customer requests.
 Sell product and place customer orders in computer system like “goods, food etc”
 Provide customers with copmpany Information and service information.
 Upsell & cross sell products and services.
 Transfer customer calls to appropriate staff.
 Identify, research, and resolve customer issues using the computer system.
 Follow-up on customer inquires which not immediately resolved.
 Complete call logs and reports.
 Answer phones to respond to orders, general customer inquires, invoice questions, and
customer complaints.
 Recognize, document and alert the supervisor of trends in customer calls.
 Responsible for relationship building and account management while resolving customer
inquiries in a professional manner.
 Other duties as assigned.