Ali Katouf

Call Centre/ Collections Specialist

المبيعات

Ar Rayyān, بَلَدِيَّة اَلرَّيَّان

عن Ali Katouf:

Proven track record in customer retention, successfully regaining 85% of previously lost

clients by offering tailored solutions and strategic deals. Expert in debt recovery, securing

1.8M QAR in outstanding debts through advanced negotiation tactics and dispute

resolution, resulting in a consistent monthly recovery of 150K QAR and a 20% improvement

in overall debt collection efficiency. Skilled collaborator with a demonstrated ability to boost

team productivity by 15% through problem-solving and support in complex cases. Played a

key role in enhancing departmental performance by providing guidance that contributed to

a 10% improvement in meeting collective goals.

This combination of customer-centric strategies, financial acumen, and teamwork expertise

showcases my ability to deliver measurable results and drive organizational success.

الخبرة

Enhanced Customer Experience: Delivered top-notch support by promptly addressing inquiries and resolving complaints, maintaining a 95% satisfaction rate. Built Relationships: Established long-term customer loyalty through personalized engagement and proactive follow-ups. Optimized Operations: Implemented ecient customer service processes, reducing response time by 30% while increasing team productivity. Data-Driven Improvements: Analyzed customer feedback and trends to recommend actionable improvements, driving a 20% boost in service quality