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I'm an Indian from Kerala. Since 2011 residing in Qatar with my family. My designation is IT Helpdesk/technical support specialist though currently I work as L1support system administrator in the IT department. I ‘m a good team player, enthusiatic to learn new applications. I’m a person with good EQ and IQ. Actively looking for a senior position in the same
Holds a Bachelor degree in Computer Application, Meerut University India. Have certificate in MCSE, CCNA and ITIL foundation.
After graduating in 2005 I started my career as Jr. System Administrator at Sami Labs Ltd, Bengaluru, India. Worked here for 3.5 years and moved to Qatar in 2011 as I got better opportunity. Career history of 10 years providing fast problem determination and thorough analysis. Proven ability to provide clear answers to technical and non-technical customer questions and implement process improvements. Superior customer service skills with ability to balance technical support with interpersonal rapport.
Proficient in All MS Office client version, AD Manager, Basic in Exchange server(L1 support), HPSM (ticketing tool), SCCM (Remote tool), Citrix (Client version), Citrix Worx Mail (Client version), VPN Client side support, Blackberry, Siebel CRM, MIS, MS Outlook, E-business, ERP, MySQL Database, Remedy Action Request.
Certifications: MCSE, CCNA, ITIL, and Advance diploma in Computer hardware and web technology