Billy Jlali

Multilingual and customer-focused hospitality professional with over 5 years of experience delivering

exceptional guest experiences in dynamic, multicultural environment. Skilled in guest engagement, activity

coordination and conflict resolution. Proven ability to build strong relationships with clients, handle high-

pressure situations with poise, and consistently exceed service expectations. Fluent in Arabic and English, with

intermediate French proficiency, ensuring seamless communication across diverse cultures.

In my recent role as a Retail Sales Associate at Mall of Sousse (GO SPORT), I consistently exceeded sales targets by combining in-depth product knowledge with personalized customer engagement. My ability to identify client needs, recommend suitable options, and upsell strategically resulted in increased customer retention and revenue growth. Prior to this, as a Customer Engagement and Hospitality Specialist at a water sports and leisure company, I honed my expertise in delivering exceptional service to international clients, achieving a 95% satisfaction rate while driving sales through clear communication

Level baccalaureate in economics 

Diploma in customs formalities (Equivalent to baccalaureate)

English certificate