eman abdelgadir

Experienced and self-motivated Assistant Manager determined to meet and exceed all sales goals and quotas, with excellent communication skills, great leadership skills, and problem-solving expertise, and a fast learner who assigned as an in-charge person of the shop while they were away.

 Assistant Manager at Azadea Group

Increased sales in the retail channel by 135% with promotions in the books section.

Supported Shop/Department Manager in maintaining high standards of customer service and operational efficiency.

Collaborated with 16 team members to achieve 95% customer satisfaction.

Ensured timely and quality service delivery by shop staff, adhering to customer service standards.

Managed operational issues promptly and handled customer complaints, providing effective solutions and escalations as needed.

Assisted in inventory maintenance and product ordering, ensuring optimal stock levels and product availability.

Motivated and guided team members, offering training and development support to enhance sales outcomes.

Supervised shop opening processes, ensuring compliance with procedures for petty cash, reporting, and systems.

IU at Badd Honnef Germany