Fidas Akbar

With over 5 years of experience in the telecom industry, I have excelled in Account Management and Sales Support. I consistently surpass sales targets and have a strong track record of leading successful teams and cultivating enduring client relationships. 

My expertise lies in strategic planning, market analysis, and customer-centric approaches, which have consistently driven revenue growth and expanded market share for my employer.

My primary focus centers on assisting SOHO/SME clients with digital transformation, customer relationship management, and account coordination. I possess valuable skills in operational functions, strategic selling, and the meticulous management of sales reports and invoices.

I take charge of managing and delivering B2B products to clients across various sectors, serving as their primary point of contact. I ensure the timely delivery of products and services, all while fostering and maintaining long-term relationships.

Achievements -

Recognized as top performers among 4 account support and 50managers in SOHO Segment in 2021 & 2022.

Member of Top performing team in 2021 & 2022.

Account Manager | Support at Ooredoo Qatar (2018 to Present)

‣ Develop and execute a sales strategy for various products from ooredoo , focusing on managing and driving sales. Take ownership of key performance indicators (KPIs) for direct sales, ensuring that the right strategic products are emphasized in account planning and forecasting for SME sales. Identify forecast variances, set target achievements, and create tactical plans to bridge the gaps. 

‣ Collaborate with the marketing team to establish standard pricing offers and products. Engage with business segments and strategic planning for both standard and customized solutions. Work closely with pre-sales teams.

‣ Proactively manage customer relationships to achieve ongoing improvements in customer satisfaction. Take personal responsibility for resolving customer issues and prioritize a customer-centric approach.

‣ Coordinate with post-sales and customer support teams to maintain high levels of customer service. Utilize CRM, SIEBEL, and SFA systems, primarily focusing on B2B customer account operations and management.

‣ Provide valuable feedback to influence the product roadmap. Build a strong presence in the market through networking and participation in business events. Act as an ambassador for B2B within Ooredoo.

‣ Foster high performance through a robust performance management culture. Conduct weekly one-on-one meetings and sales meetings. Engage in performance dialogues when necessary.

‣ Coach, mentor, and motivate the direct sales team through in-field engagement. Implement a sales methodology that shifts from transactional sales to transformational sales.

‣ Develop, implement, and administer operational policies and procedures to maximize customer satisfaction, retention, and profitability. Specialize in handling B2B customer relationships through digital desks.

‣ Partner with tele-sales teams to drive SME sales and effectively convert leads into orders.

2014 - 2017 

BACHELOR OF TECHNOLOGY IN

ELECTRONICS & COMMUNICATION

Calicut University

2011 - 2014

DIPLOMA IN ELECTRONICS

ENGINEERING

Kerala Technical University