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hamza zouaoui

hamza zouaoui

Senior Customer Care Specialist

إداري

Doha, بَلَدِيَّة اَلدَّوْحَة
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اجتماعي

6 التالي

حول hamza zouaoui:

 

I'm a customer care specialist with a massive experience in this domain, as I have been working at Vodafone customer care for 6 years, in a  different departments, starting with call center representative, then to Tele-sales department where I was a top performers, after I have been shifted to Retention department where I was promoted as  the Most Improved Agent. Indeed; I have been shifted to Business care department as a Senior Advisor for 2 years, where a I was handling Lange accounts and, VIP segments, and business care MAIL box also  in Vodafone Qatar. Currently, I'm handling Fiber technical support care and training new Joiners as well. Nonetheless, I am an Arabic native speaker, and a fluent English speaker as wee, since I was an English Teacher for 4 years in Algeria.

 

Kind regards;

تجربة

  • 4 years Research Methodology Teacher
  • 18 months call center representative
  • 2 years   Business care advisor
  • 1 year Telesales and Retention specialist 
  • 14 months Fiber technical support specialist 

 

التعليم

  • Bachelor in Arts and languages
  • Master  degree in Applied Linguistics 
  • Assisting technician in Computer Processing  
  • Training and Presentation skills certificate
  • Leadership Certificate
  • Project management certificate
  • Customer care Journey Certificate 

 

المحترفون الذين يتنافسون مع hamza

المتخصصون ذوو الصلة

محترفون من نفس قطاع إداري مثل hamza zouaoui

محترفون من قطاعات مختلفة بالقرب من Doha, بَلَدِيَّة اَلدَّوْحَة

شاهد المحترفين بالقرب من Doha, بَلَدِيَّة اَلدَّوْحَة

المستخدمون الآخرون الذين يطلق عليهم hamza

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