Jocelyne Daoud

I am a Human Resources Professional with 15+ years of experience in leading different functions of HR department on national and regional levels; with a comprehensive and strategic understanding of HRM, business issues and organizational change management. Able to plan and implement coherent HR strategies whilst improving internal processes and procedures within a demanding environment, project deadlines and budgets.

I gained extensive and solid experience in multi-cultural environments through working in international and local, private and public sectors, governmental and non-governmental humanitarian and environmental organizations such as Ministry of Public Health in Qatar, IUCN (International Union for Conservation of Nature) in Jordan, NRC (Norwegian Refugee Council) and INTERSOS, in response to the Syrian Refugee Crisis in Lebanon.

I speak fluently Arabic, English and French, and highly proficient with MS office applications, HR management Systems and ERP.

I look forward to utilize my expertise in a new role while building a successful career in a well-known organization that provides opportunities for challenges and professional growth.

PricewaterhouseCooper PWC
HR Consultant

June-July  2020 

Location: Qatar

Industry: Audit & Assurance, Tax and Consulting Services 

Key Responsibilities:

Under PWC, worked on a project with the Ministry of Public Health, Qatar; to review, assess and formulate new HR Policies and Procedures for the ministry, in compliance with local laws and ISO standards.

Successful projects Achieved:

Created and designed the Workforce Planning Policies, Procedures and Forms

Reviewed and redesigned the Recruitment Policy, procedures and Forms 

IUCN- International Environmental Organization 

Human Resources and Admin Manager

March  2016 – March 2019

Location: Jordan

Industry: Non-profit Organization

Key Responsibilities:

• Leading all human resource development and administrative functions for the Regional Office, including developing strategies, organizational development, compensation and benefits, talent acquisition and pre-employment assessment, Induction,  performance management, training and development, employee relations and staff wellbeing, legal responsibilities among others, while ensuring functionality of the departments and compliance with global IUCN standards, and local and regional laws.

• Advisory role to managers and staff on the interpretation and implementation of IUCN’s HR policies, systems and procedure.

• Guiding the organization on serious legal issues arising from contractual matters and severe dismissals.

• Supervising four positions and ensuring proper administration of the Regional Office for West Asia, 

• Working closely with Global Departments in Headquarters (Switzerland) for the adaptation and implementation of global initiatives in the region, including Global Human Resources, Global Admin & procurement, Global Office of Legal Advice and Global IT.

• Developing, maintaining and strengthen high level relationships with Ministries as relevant

• Efficient Member of the Senior Management team of the regional office, participating in taking collective and critical decisions.

• Management of contracts including, Medical & Life Insurance, Lease, IT, Travel, Maintenance and service contracts ensuring proper functioning of the office.

Successful projects Achieved:

Collaborated with SLT for Restructuring the Regional office of West Asia

Fostered a data driven culture & evidence based decision making

Restructured and Led the recruitment process reducing time to hire and cost

Implemented new ERP system 

Automated the Performance Management system

Coached Managers on encouraging and monitoring performance and development

Designed and delivered on boarding program

Established a training database and generated quarterly & yearly reports

Participated in the IUCN congress

INTERSOS

Country Human Resources Coordinator

September 2015 - March 2016 

Location: Lebanon

Industry: Humanitarian Organization 

Key Responsibilities:

• Identified weaknesses and gaps in human resources procedures and mechanisms for national staff and prepared a business plan.

• Consolidated human resources procedures and mechanisms for national staff, in light of the local context and in line with INTERSOS global procedures

• Enhanced human resources policies, processes, procedures, tools, guidelines, etc. including recruitment and selection, training and development, employee orientation and induction, performance management, compensation and benefits, and employee relations.

• Developed a standardized induction program for national staff, in consultation and collaboration with Global HR Team.

• Organization of structure, organizational chart and job descriptions

• Revised and harmonized the salary scale for national staff.

• Plan and facilitate internal workshops 

• Performed field audits to ensure consistency in process application.

• Recruited, trained and supported field human resources staff 

• Key contact in liaising with external contacts for human resources related issues.

Successful projects Achieved:

Led the restructuring process of the Lebanon mission.

Developed a new Pay scale, Compensations, and benefits structure for National staff.

Delivered Performance Management Training for Managers and staff.

Standardized Recruitment and onboarding processes across all filed offices

Norwegian Refugee Council

Staff Development Officer

December 2014 - August 2015

Location: Lebanon

Industry: Humanitarian Organization

Generic Responsibilities:

• Develop a system to support managers in development plan for Performance Management

• Develop a yearly Training Needs assessment and a Plan of Action for training initiatives in NRC Lebanon, with focus on “on-job training” and “in-house workshops”.

• Train staff in NRC’s HR policies and procedures; Deliver “NRC Learning Package” periodically

• Responsible for further developing the induction programs for national/International staff for NRC Lebanon; Train HR staff on delivering package

• Ensure that staff records on capacity building and development are well documented

• Prepare periodic HR reports on HR development to the Management group

• Advice and support line managers staff in development of staff

Specific Responsibilities:

• Develop a system of evaluation for trainings and development plans; Document evaluation records and offer recommendations if needed

• Facilitate trainings done in house for different topics and departments with other trainers

• Follow up on exchange visits within country or outside 

• Record and document participation in seminars and workshops for NRC globally

• Develop and collect quotations for specific trainings needed 

• Monitor development initiatives in field and ensure consistency and fairness 

• Generate a quarterly training data report to share with management..

Successful projects Achieved:

Delivered ToT and The NRC induction program for staff across all filed locations

Designed & delivered Time management training

Conducted Training Need Assessments with departments and generated a training plan and budget.

Developed a training evaluation system

Created a Database for Training & development and generated quarterly reports

CPLUS Services

Human Resources Manager

June 2012 - December 2014 

Location: Lebanon

Industry: Facility Management 

Key Responsibilities:

• Leading all human resource development and administrative functions for the 2 companies, including organizational development, Policies and procedures, compensation and benefits, talent acquisition and pre-employment assessment, Induction, performance management, employee relations, legal responsibilities among others, while ensuring functionality of the department and compliance with global standards, and local and regional laws.

• Organization of company structure, organizational chart and job descriptions.

• Develop recruitment process and Responsible for recruitment, selection, interviewing of candidates and offer preparation.

• Handle employees’ registration in CNSS and ministry of labor and all procedures related to issuing and renewing work and residency permits.

• Developed performance appraisal process; initiate and follow up appraisal of personnel in accordance with company policy.

• Develop training process, conduct training needs analysis and designs and implement a training plan with input from business heads. 

• Confer with management and supervisory personnel in order to determine suitable corrective or development schemes according to needs

• Deal with complex disciplinary/grievance and HR issues.

• Represent the company at personnel related hearing and investigation, internally and externally.

• Handle work injuries, Insurance renewals of workmen compensation.

• Responsible for the application of the Quality Management system (ISO) related to the department and its continuous development.

HDECO

Human Resources Coordinator

April 2006 - June 2012

Location: Lebanon

Industry: Interior Design & wood manufacturing 

Key Responsibilities:

• Establishing Human Resources Manual for the company including processes and procedures of HR department according to labor law and ISO.

• Elaborate, maintain and ensure the internal application of policies and procedures related to HR.

• Organization of company’s structure and Job Descriptions accordingly

• Maintain the employees’ records and files; keeping files up to date.

• Responsible for national and foreign recruitment, selection, interviewing and induction procedures for Lebanon, and Qatar branches.

• Analyze staffing issues and consult with managers to develop strategies that meet with organizational needs.

• Assist and advise Managers on employee disciplinary issues, ensure that actions adhere to all relevant rules and policies. Encourage progressive discipline when appropriate

• Daily monitoring of employees working time and salary preparation.

• Implement yearly employees’ training plan in coordination with head of departments.

      • Handle work injuries and insurance renewals.

Successful projects Achieved:

Established the HR department 

Designed HR processes and Forms

Established HR Manual

Best Department Award by ISO

Designed and administered Employee Satisfaction Survey

Developed organizational structure and job descriptions for a new company branch in Qatar

Led the recruitment project for a new company branch in Qatar

Saudi Arabian Airlines 

Flight Attendant

July 2002 - September 2015

Location: Saudi Arabia

Industry: Airlines 

Successful projects Achieved:

Received several time best employee award for high customer service

MBA in Huan Resources