mohamed imran

5 Years Work Experience

Computer Arabia W.L.L (Qatar) [2022 –Present]
IT Support engineer and Computer Technician
Authorized Dell Service Provider
 Installed and maintained computer operating systems hardware and
software packages.
 Performed laptop/desktop warranty repair as well as other diverse
projects.
 Includes hardware for example hard drives, optical drives, ram,
screens, mother boards, battery, anything that can be replace on the
computer.
 Troubleshooting Virus issues and application software problems.
 Laptop hardware, software and Troubleshooting.
 Desktop computer hardware, software and Troubleshooting.
 Installation POS hardware and Troubleshooting.
 Server computer hardware, software configuration and
Troubleshooting.
 Computer networking software configuration.
 BIOS programming.
 Promptly repaired Laptop/computer at customer location.

Epson Service Provider
 Installed and repaired Epson printers.
 Handled all printer-related complaints by customers.
 Promptly repaired printers at customer location.
 Placed orders for replacement of parts as required.
 Repairing all type of Printers &barcode printer& scanner.

TECHNICAL SKILLS
 Knowledge in Installation and Configuration of Window 2008/2012
Server.
 Knowledge in DNS, DHCP, VPN and WSUS.
 Troubleshoot optical fiber network using OTDR Testing and VFL.
 Knowledge Splice fiber in new and existing cases, distribution panels, and
cabinets.
 Knowledge in network routing, switching and VLAN configuration.
 Knowledge in TCP/IP, Open System Interconnection (OSI) layer, IP Subnet. 
 

 Reading CCNA (Cisco Certified Network Associate) at WinSYS City
Campus (SL)
 Reading Higher National Diploma in Information Technology in
Computing (HNDIT) and System Development at ESOFT Metro
Campus (UK)
 Diploma in Graphics Designing at MySoft2u Collage (Pvt) Ltd (SL)
 Diploma in Web Designing at MySoft2u Collage (Pvt) Ltd (SL)
 National Vacation Qualification Level 4 (ICTT) at VTC (SL)
 Successfully completed the AAT Sri lanka with All three levels of
the course and obtained the membership of the Association of
Accounting
 Diploma in Computerized Accounting at ESOFT (UK)
 Successfully completed English Language Diploma at NESTO (SL)
 Completed G.C.E O/Level and G.C.E A/Level conducted by
Department of Education of Sri Lanka