mohamed mansoor

IT Engineer with 12 years of experience in technical support

Alrabia investment JAN 2016 -TILL THE DATE

Senior IT Service Desk Engineer

• Operated IT helpdesk using a ticketing system to manage requests, resolved tickets remotely and in person.
• Installing and operating Windows and MAC desktop operating systems.
• Create, test, and develop current Workstation images. Test, evaluate, and package software and applications for workstation distribution.
• Provided functional and technical Support, troubleshooting, and diagnosing hardware and software problems.
• Configuration of newly hired employee's hardware, software, and data transfers to new equipment.
• Troubleshoot various technical issues dealing with printers, network, and phone systems.
• Documented and maintained all supplies of inventory.
•  Troubleshooting Microsoft Office Professional 2013,2016, and 366 Pro PIUS products for clients with software problems
• Wireless and Active Sync support of smartphones and tablets (iPhone, iPad, and Androids)

Danat al Mashreq Jan 2OJ1 - DEC 2OJ5

SLRVICL DESK SUPPORT ENGINEER

• Troubleshoot incidents by recording detailed information from the customer.
• Managed computer hardware, software, and networks: installation, configuration, troubleshooting, and access rights issue
• Supporting Windows & MAC Operating Systems
• Network and Local Printers Installation and configuration.
• Configure and maintain SAP and Active Directory user profiles.
• Supporting Web-Based Applications (TCS, CRM, EDMS, etc.)
• Supporting L-Government Portals
• Responsible for preparing the audio /visual for all-hands and executive meetings.
• Maintained inventory control for all Helpdesk Department
• Installing Configuring and Troubleshooting Biometric devices.

AZURE IT SOLUTIONS ¥1AR 2009 - SEP 2011

DESKTOP SUPPORT LNGINELR

• Supporting end-user computers for various Clients
• Providing phone and online support to Users
• Security, Backup & Recovery Solutions
• Technical Troubleshooting
• Documented and maintained all IT Asset Details
• Technical & User Documentation
• IT infrastructure & Performance Tuning
• Operated IT helpdesk using a ticketing system to manage requests, resolved tickets remotely and in person.
• Installing and operating Windows and MAC desktop operating systems
• Create, test, and develop current Workstation images.
• Documented and maintained all supplies of inventory.
• Configuration and troubleshooting of -RP for desktop clients.
• Troubleshooting networking connectivity problems relating to IP connectivity, network adapters, cabling, patch code, etc.
• VPN, Recreate, EMU, Dynamics AX, File Maker, AutoCAD, Adobe CC Etc.
• Configure and functional support for all Portal Web Access End-Users.
• Support and troubleshoot printer first-time registration and authentication issue.
• On-Time Meeting room support like Webb-x, Go-To-Meeting, Skype Business.

Education

• MICITP (2010), MICROSOFT ADPIINSTRATION, MICROSOF LEARNING CENTER, BANGALORE, INDIA.
• CCNA (2010), CISCO ROUTING AND SWITCHING, NETWORK ZONE, BANGALORE, INDIA.
• NCA (2009), MASTER OF COMPUTER APPLICATION, ANC COLLEGE, BANGALORE, INDIA.
• BCA (2006), BACHELOR OF COMPUTER APPLICATION, UC COLLEGE, ALUVA, INDIA.