RAZANE EL HARIRI

Pragmatic Customer Service Expert, Sales and Marketing Enthusiast with years of professional experience and extensive expertise in promoting banking products and services, addressing the demands of clients, and establishing strategic relationships with them, within leading telemarketing and financial institutions in Lebanon.

BLOM BANK SAL 08/2015 – 02/2023 Customer Service Representative (CSR) Beirut, Lebanon • Served as a direct point of contact for customers, ensured that individual customers and businesses obtain an appropriate quality of support, and followed up on their requests and concerns • Interacted with customers via telephone, e-mail, fax, and daily mail communications and in-person to provide information in response to inquiries about products or services such as credit cards,  loans, e-cash, internet banking, and insurance policies. • Assisted with compliance, and adhered to applicable AML laws and regulations to the firm's banking-related business • Resolved issues following the guidelines provided by the bank by asking questions to ascertain the merit of the complaint, proposed potential solutions, or supplied consumers with refunds, transfers, or other deals, such as discounts or coupons • Built and managed solid client relationships,  acted as a liaison with bank personnel to effectively resolve any client issues BLOM BANK SAL 03/2014 – 08/2015 Teller Beirut, Lebanon • Assisted clients in handling transactions such as deposits, cash withdrawals or refunds, settled complaints or differences in accounts, addressed inquiries, and advised clients about banking products and services • Tracked, documented, stored information related to transactions,  bank supplies, and clients, and ensured that all information was accurate and complete • Maintained accurate records of each transaction and reported suspicious operations to the Group Compliance Division • Handled money, transactions, and confidential information responsibly and used software to document bank information and generate reports

EDUCATION • Saint Joseph University (USJ) Master's degree, Banking and Finance (2018) Beirut, Lebanon • Saint Joseph University (USJ) Bachelor's degree, Economics (2013) Beirut, Lebanon