Tarek el youssef

I am a talented, ambitious and hardworking individual, with broad skills and experience in Leasing ,Operations and Sales  . Furthermore, I am adept at handling multiple tasks on a daily basis competently and at working well under pressure.

Accountabilities:

Working closely with the board members & the landlords for the upcoming projects of the group

Key Deliverables

• Reporting directly to the Owner & Head Office Management
• Leading a team with a focus on the mall administration & leasing outlets
• Directing the team in order to keep accurate records of tenants, meetings, client complaints etc.
• Handling the complete budgeting & forecasting and preparing lease request packages
• Working in coordination with the development & management teams
• Optimizing the tenancy mix by successful retail planning
• Maximizing the ITVA by obtaining deals & rents below the budgeted tenant allowance for the assigned centers.
• Identifying, negotiating & finalizing leasing deals mainly with the retailing & services industry
• Conducting cold calling & follow ups to generate prospective new client leads & take them forward
• Updating the top management on progress of contracts, negotiations & portfolios
• Ensuring that the lease documentations are completed in accordance with company policy
• Ensuring that company policies are followed regarding new contracts, renewals & terminations
• Managing the fit out, construction process & handover process, as required, for the new tenants
• Building & maintaining strong relationships with the existing clients & key national retailers
• Acting as the focal point of contact for mall tenants regarding both new & existing leasing arrangements
• Acting as link between the external tenants & internal legal team while demonstrating a high quality of customer service
• Handling merchandising & planning & responsible for delivery of income to the business (maintenance & development)
• Taking care of lease management of renewals, vacancies & other value adding opportunities
• Identifying opportunities for the improved performance of centers
• Generating sufficient leasing activity to achieve NOI objectives for assigned center(s)
• Key Achievements
• Successfully brought multiple prime brands from all over the world for the 1st time ever; brands include:

Riva, choice, Verona, spar ,havey tools ,Cavaraty ,Galvanni ,Coffee 42

• Supported & attracted above mentioned brands during the ongoing global economic recession in ’09
• Successfully brought multiple F&B brands from all over the world for the 1st time ever; brands include:

Mc Donald’s ,pocoloco, shawarma serhan Ms Suzan ,Hellab

• Led the leasing department to reposition as #1 mall
• Achieved the best retail mix in the mall & Increased the average rate per sq. mt. by 20% in a period of 1 years

Area Manager/Operations 

Accountabilities:            

In charge of a designated area which covers Qatar Market and supervision of 70 staff members. Responsible for making regular visits to branches to ensure high levels of in store standards, monitor stock control, security and staff performance

• Preparing budgets and inventories.
• Improving the operational systems, processes and policies.
• Supporting company staff in their professional development and growth.
• Training others on mechanical tasks.
• Continually reviewing performance data and then drawing conclusions.
• Communicating effectively with all the relevant people in the company and outside of it.
• Participating in the interviewing and hiring of staff. Delegating work to specific members of staff and then ensuring that the work is done properly.
• Providing tactical direction and leadership to staff.
• Regularly reviewing manufacturing operations to ensure the correct quality standards.
• Facilitating operational stability.
• Managing the day-to-day operations of various facilities across the country
• Managing the refurbishment and relocation of offices
• Ensuring that relevant Stores maintenance, repairs and services are completed efficiently, on time and budget
• Tracking budgets and ensuring payment is made on time
• Working with a variety of contractors from a number of different sectors to agree and form contracts and agreements
• Managing all security issues at the allocated premises including finding the right security companies, CCTV specialists and guards to protect the premises
• Ensuring health and safety regulations are met at all times and by all parties
• Updating the Health and Safety policies based on new government regulations
• Managing the Health & Safety of all stakeholders at the sites; ensuring that the relevant staff are fully trained in first aid, emergency evacuations and fire safety
• Liaising with HR regarding temporary workers and short-term contractors
• Managing third-party contractors and agency staff across various premises
• Updating accidents and incidents records whenever they occur
• Liaising with head office regarding property contracts and leases
• Producing specialist reports for the senior management and board of directors
• Keeping track of personnel’s working hours and absences
• Organising visits and responsible for booking rooms and meetings
• Performing regular site inspections
• Holding regular team meetings to ensure everyone is up-to-date with the latest developments in the organisation and addressing any issues or concerns
• Maintaining office equipment.
• Writing up comprehensive and conclusive reports for senior managers.
• Developing long term strategic plans for the company.
• Managing customer orders.
• Exploring new market opportunities.
• Writing up annual financial and operating plans.
• Ensuring that production output and on time delivery targets are consistently achieved.
• Organising and conducting regular staff meetings.
• Involved in acquisition of new branches.
• Managing 15 stores (Riva,Choice Nocturne,NU,Mashka,Ipekyol,Cortefiel)
• Visiting and developing existing stores.
• Managing stocks, (Best Seller)
• Monitor Store KPI’S and Country KPI’S
• Inspiring and motivating staff to increase sales. 
• Deciding which staff members will be promoted.
• Taking action to address underperforming stores.
• Coaching, challenging and supporting employees.
• Involved in the setting of sales and financial targets.
• Oversee each store location and monitor and report on performance.
• Identifying and delivering all relevant / appropriate opportunities.
• Comprehending, interpreting and analysing sales figures.
• Ensuring presentation and compliance in stores are up to company standards.
• Arranging and chairing team meetings to discuss strategy.
• Implement a retail plan for my area in line with company strategy.
• Having overall responsibility for marketing, media exposure and press releases in my designated area.
• Mediating and resolving disputes between customers or suppliers and the company

Leasing:

• rovides ongoing work assignments for associates
• Coaches associates for performance improvements
• Perform other lease management tasks that may be assigned from time to time
• Establish and maintain a wide network of Real Estate Industry relationships through participation in various leasing related organizations and gatherings
• Identifies areas for improvement and offers suggestions and recommendations to improve efficiency and productivity
• Incorporates the use of Tririga software to manage daily work tasks and maintain Corporate Real Estate database
• Assist in the development and implementation of targeted marketing programs specific to each property in the portfolio
• Develop and implement specialty leasing retailer action plans aimed at maximizing sales and increasing the company value
• Ensure rent is collected from all licensees adhering to the Specialty Leasing Policies & Procedures
• Identify new and unique prospects for the specialty leasing program and/or permanent leasing
• Coordinate all national deals with the specialty leasing regional team
• Oversee all specialty leasing retailers to ensure adherence to the property’s Operational Guidelines and Design Criteria
• Manages corresponding budgets
• Monitors and enforces specialty retailer's activities to ensure lease and licensing standards are met

Store Manager

Accountabilities:

• Communicating up and down to ensure a proper flow of information between shop floor workers and shop managers.
• Oversaw all store operations in the Frozen and Dairy Department.
• Developed and implemented plans to maximize sales and met or exceed goals and objectives.
• Managed inventory.
• Work on analysis report (CIR,CWR,IR, Shop performance report)
• Monitor and analysis our P&L.
• Work on cut cost.
• Organize group assessment with the HR dep.
• Recruit new Staff.
• Train new joiner.
• Conduct weekly training in (up-selling, cross selling, exceptional customer service).
• Work closely with LP department in order to insure that all the procedure is applied.
• Work closely with Procurement department and check all the shop needs and make sure that they are delivered with time frame and as per our request.
• Work with the maintenance department and make sure to keep the shop image as per the brand policies.
• Work with the inventory department and make sure that we are having a smooth receiving shipment and inventory, monitor our shrinkage.
• Enhanced the customer experience by leading team of associates in providing strong customer service.
• Reviewed job applications, interviewed applicants, and hired, trained and developed 20 associates.
• Managing the stores expenses.
• Work on KPI’S (Key performance indicators).UPT,AVB,AVP,CR
• Ensuring total compliance with all store operational policies.
• Work closely on our weekly target and weekly sales.
• Check our Daily sales LFL comparing to last year same date.
• Developing Assistant Store managers.
• Managing staff work schedules.
• Managing all retail activities within the store.
• Maximizing customer engagement.
• Instructing staff to re-shelve stock that has been handled or misplaced by customers.
• Building customer loyalty through tailored promotions and schemes.
• Planning the budget of the store and then monitoring expenditure to ensure that it is not exceeded.
• Deciding when to recruit staff and then being in charge of advertising for, interviewing and selecting the right employee.
• Counting the stores taking at the end of the day and then depositing it in the bank or safe.
• Monitoring the level of stock within the store and ordering more when levels are low.
• Investigating customer complaints or issues of poor service, and then taking corrective action.
• At the end of the month evaluating the stores sales and then writing up a report to senior managers regarding it.
• Work on MPP in order to insure that we have the right number of staff covering the sales.
• Monitor the Conversation Rate, make sure to divert every customer to a buyer by providing excellent customer service.
• Giving customers a first class customer service.
• Being the key-holder for the store and when necessary attending the store outside of normal opening hours.
• Delivering sales according to the sales plan.
• Managing 18 staff.

Accountabilities:

• Daily training, motivation, and supervision of 25 full-time sales staff.
• Discover the most profitable suppliers.
• Approve the ordering of necessary goods and services.
• Finalize details of orders and deliveries.
• Collaborate with key persons to ensure the clarity of the specification and expectation of the company.
• Knowledge of sourcing, strong leadership capabilities.
• Represent company and interact with potential clients.
• Developed and maintained expense and revenue budgets.
• Built a nationwide network of independent fundraising distributors who marketed our products.
• Supervised installation of plant materials to new clients and coordinated replacements with existing customers.
• Joined senior management to market a new product of consumer goods into traditional retail channels of distribution in the flowers market.
• Built a full-scale sales operation from the ground up including database systems, recruitment of senior regional sales managers and developing the sales and marketing strategies.
• In cooperation with marketing, launched new products and services.
• Prepared and executed business, marketing and sales plans for the whole company

Accountabilities:

• To coordinate and follow with Marketing Agency for ATL and BTL materials agreed for festivals and to report status of the same to Marketing Director.
•  Handle all kind of brochure and promotions for TSC
• prepare proposals for Kiosks, Promotional Displays, Ceiling Banners, Columns and other marketing activities based on the details provided by Marketing Director
• To prepare License Agreement/Short Term Lease for Promotional Displays, Ceiling Banners, Columns and other marketing activities based on the deal agreed by Marketing Director and General Manager
• To setup short term marketing lease.
• To prepare proposals for Sponsorship to conduct Ramadan Festival, Summer Fun, and Back to School Festival based on details provided by Marketing Director
• To discuss problems threats and opportunities
• To manage the events & marketing calendar for the year for the shopping centre
• To plan and execute events like Dubai Summer Surprises, Ramadan, Christmas, Dubai Shopping Festival. (decoration and entertainments)
• Develop and enforce event services policies and procedures with management approval
• Develop, monitor and manage annual events budget with assistance from Mall Manager and Director of Operation
• Manage event set-up ensuring all events are set-up and torn down efficiently and effectively
• Develop and maintain event management systems to ensure complete and clear communication between events department and all other departments
• Monthly walk-round with Mall Manager to take notes and circulate the notes to the concerned departmental heads
• Responsible for the Administration and Call Team (total 27 staff). Communicating directly with Customers
• Annuity quotations, dealing with new business applications, assignments on strategy and implementation, design and developments of new services
• Providing an improved user-friendliness, customer service, productivity and 
       financial reporting
• Database and lead generation through contact programs and promotions
• Leading the operations and facilities team to achieve world class operations
• Help in Preparing and forecasting the operations budgets
• Monitor the performance of the service providers
• Negotiate and recommend the services providing agreements and recommend to the Mall Manager the selected contractor
• Preparing the monthly and annually maintenance plans for the technical facilities
• Monitor the preventive maintenance performed by the contractor to insure the convenience of guests and the up keeping of the Asset
• Suggesting the ideal methods for maintaining high levels of Guest satisfaction while maintaining the profitability of his business unite

SCHOLASTICS

• MBA Business Management 

Personal skills

• Forward planning
• Proven ability to lead, motivate and build successful teams. 
• Marketing
• Logistics
• Stock control
• Time management
• Decision making
• Ability to delegate
• Strategic thinker
• Cost reduction strategies
• Budgeting and forecasting
• Purchasing and procurement
• Results-oriented
• Organized
• Proven influencer & negotiator. 
• Achieving targets in a dynamic and complex business environment. 
• Team leading & people development skills. 
• Able to manage and develop a diverse group of highly skilled people. 
• A pragmatic approach to getting the required results.   
• Ability to manage operations within budgetary constraints. 
• Building and maintaining strong and effective relationships with suppliers

Training Courses& Certificate:                                                     

• MDP (Manager developing Program)
• ISO 9001/2015 (internal Auditor)
• ISO 9001/2015 (Quality Manager)
• MECSC (Middle east council of shopping centre Dubai Training in Marketing)
• Fundamentals of leadership.
• Building Rapport
• Time Management
• Retail Analysis
• TTT

PERSONAL DOSSIER

Date of Birth:  3th March 1983

Address:         Jounieh Lebanon

Place of Birth: Jounieh

Nationality:     Syrian

Civil Status:    Married/Lebanese 

NOC                    :  Available 

Languages Known         :           English, French and Arabic.

References                                                                                   

Tawar Mall

1. Mr.Jasem Al Kuwari           (Owner)‘’
2. Mr.Medhat Kechek             (Owner Representative)
3. Mr.Yacoub Boulos              (Director of Finance & HR)

Armada Retail Concept

1. Mr.Amro Al Bahra               (Country manager)

Master in international Business