Wal Kil

Experienced telecommunications professional with over 15 years at Orange Tunisia, holding leadership roles in merchandising and field debt collection. Led the implementation of visual strategies in stores, enhanced customer experience, and monitored field performance. Managed sensitive client situations, negotiated payments, and coordinated with internal departments. Background in Geo-Risks and international consulting in the energy sector. Results-driven and ready to take on new challenges.

With nearly 18 years of professional experience; including 15 years at Orange Tunisia in telecommunications as a Field Collection Team Leader and Merchandising Team Leader, and 3 years as an international energy consultant; I am eager to express my interest in joining your commercial or customer service team.

At Orange Tunisia, I developed a strong profile in client relations, field operations, and strategic debt management. As a Field Collection Team Leader, I led recovery efforts, negotiated with clients, and coordinated with internal departments to improve payment rates and customer satisfaction. My leadership and ability to guide field teams delivered measurable results.

Currently, as a Merchandising Team Leader, I oversee the deployment of visual strategies in stores, optimize customer experience, and manage performance indicators. I use tools such as Winshot and CRM CX to ensure effective tracking and seamless information flow, skills directly transferable to commercial operations and client portfolio management.

My international consulting experience has strengthened my organizational and strategic capabilities, contributing to major projects related to gas storage, CO₂ reduction, and solar interconnection between Tunisia and Italy.

I am confident that my managerial experience, telecom expertise, and team leadership make me a strong candidate for a leadership role within your organization. I am highly motivated to contribute to your mission and rebuild my life through meaningful work.

1. Masters in Geo-Risks, FS Bizerte (2009) Strategic modeling of deep gas storage in northern Tunisia
2. Masters in Structures & Modeling, FS Tunis (2006)
3. Bachelor’s in applied Geology, FS Bizerte (2004)
4. DEUPC in Applied Geology, FS Bizerte (2002)
5. High School Diploma in Experimental Sciences, Sbikha High School (1998)