zaroui B.K

hello , my name is kilani am experienced cafe supervisor 6 years 

Coordinate daily Front of the House and Back
of the House restaurant operations
Deliver superior service and maximize
customer satisfaction
Respond efficiently and accurately to
customer complaints
Regularly review product quality and research
new vendors
Organize and supervise shifts
Appraise staff performance and provide
feedback to improve productivity
Estimate future needs for goods, kitchen
utensils and cleaning products
Ensure compliance with sanitation and safety
regulations
Manage restaurant’s good image and suggest
ways to improve it
Control operational costs and identify
measures to cut waste
Create detailed reports on weekly, monthly
and annual revenues and expenses
Promote the brand in the local community
through word-of-mouth and restaurant events
Recommend ways to reach a broader
audience (e.g. discounts and social media
ads)
Train new and current employees on proper
customer service practices
Implement policies and protocols that will
maintain future restaurant operations

industriel mentanance