- Be the Subject Matter expert for the team
- Handling customer's calls in a timely manner and providing helpful accurate information.
- Demonstrate high level of empathy during interactions with the caller.
- Supporting other functions within the project such as making outgoing calls for follow ups, providing specific information and more as instructed by line manager.
- Support Team Leader as and when required.
- Keeping CRM up to date
- Ensure adherence to company policies, procedures and practices.
- Providing good customer service to callers by always demonstrating showing positive behavior.
- Attend training courses relevant to the role and implement the training as appropriate.
- Establishing and maintaining effective working relationships
- Communicating effectively verbally and in writing in both Arabic and English.
- Work as a team with other colleagues to carry out work smoothly.
- To understand the need for and maintain strict confidentiality at all times.
- Customers
- Team Leaders
- Support Team
- HR
- IT Team
- Excellent written and verbal communication.
- Solution focused and High problem solving skills
- Excellent time management and self-organizing
- Good typing speed
- Experience with usage of MS Windows and MS office and related tools
- Graduate in any discipline
- Highly Empathetic
- Ability to work under pressure
- Flexible hours
- Patient, Motivated self-starter
- Excellent communication with the team
- Presentation and negotiation talent
- Displays positive professional outlook and behavior
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Guest Service Representative
منذ أسبوع
Marriott International, Inc Doha, دولة قطر**Numer oferty** · **Kategoria oferty pracy** Rooms & Guest Services Operations · **Lokalizacja** Le Méridien City Center Doha, Conference Centre Street, Doha, Qatar, Qatar ZOBACZ NA MAPIE · **Harmonogram** Full-Time · **Zdalna lokalizacja?** N · **Przeprowadzka?** N · **Rodzaj ...
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Guest Service Representative
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Guest Service Representative
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Customer Service Representative
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Customer Service Representative
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Customer Service Representative
منذ يومين
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منذ 6 أيام
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Customer Service Representative
منذ 4 أيام
Dragon Animal Care Center Doha, دولة قطرWe are looking for **Customer Service Representatives** with a positive, calm and professional attitude. As a Customer Service Representative you will be managing customer queries and complaints in-person, on-calls and online platforms. You will be asked to process orders, modifi ...
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Customer Service Representative
منذ أسبوع
CT Doha, دولة قطرFemale · - Proven customer support experience or experience as a Customer Service Representative · - Min. 2 years' experience · - Strong phone contact handling skills and active listening · - Customer orientation and ability to adapt/respond to different types of people. · - Exce ...
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customer Service Representative
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Field Service Representative
منذ أسبوع
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Customer Service Representative
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Customer Service Representative
منذ يومين
Al-Futtaim Doha, دولة قطرEstablished in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real e ...
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Customer Service Representative
منذ أسبوع
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