- Oversee the entire Front Office operation to maintain high standards
- Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
- Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme
- Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
- Set departmental objectives, work schedules, budgets, policies, and procedures
- Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
- Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
- Maintain good communication and working relationships with all hotel departments
- Monitor staffing levels to meet cover business demands
- Conduct monthly communication meetings and produce minutes
- Manage staff performance issues in compliance with company policies and procedures
- Recruit, manage, train and develop the Front Office team
- Comply with hotel security, fire regulations and all health and safety legislation
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
- Assist with other departments, as necessary
- A degree or diploma in Hotel Management or equivalent
- A minimum of 3 years of Front Office managerial experience in a luxury hotel
- High level of IT proficiency
- High level of commercial awareness and sales capabilities
- Experience of managing people and developing people
- Previous experience of managing a department and Profit and Loss account
- Excellent leadership, interpersonal and communication skills
- Accountable and resilient
- Commitment to delivering a high level of customer service
- Ability to work under pressure
- Flexibility to respond to a variety of work situations
- Ability to work on your own and as part of a team
- Familiar with Property Management Systems
- A degree or diploma in Hotel Management or equivalent
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Mgr-front Office Ii
منذ أسبوع
Marriott International, Inc Qatar, دولة قطر**Número de Empleo** · **Categoría de Empleo** Rooms & Guest Services Operations · **Ubicación** Le Royal Méridien Doha, Building No. 153 Street No. 347, Lusail, Qatar, Qatar VER EN MAPA · **Horario** Full-Time · **¿Ubicación remota?** N · **¿Reubicación?** N · **Tipo de Posició ...
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Mgr-front Office Ii
منذ أسبوع
Marriott International, Inc Qatar, دولة قطر**رقم الوظيفة** · **التصنيفات** Rooms & Guest Services Operations · **الموقع** Le Royal Méridien Doha, Building No. 153 Street No. 347, Lusail, Qatar, Qatar عرض على الخريطة · **الجدول الزمني** Full-Time · **هل تقع في مكان بعيد؟** N · **إمكانية الانتقال إلى موقع آخر؟** N · **نوع ...
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Front Office Manager
منذ أسبوع
Marriott International, Inc Qatar, دولة قطر**Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** Le Royal Méridien Doha, Building No. 153 Street No. 347, Lusail, Qatar, Qatar VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Position Type** Management · ** ...
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Front Office Manager
منذ يومين
Marriott International, Inc Qatar, دولة قطر**Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** Agora Doha Autograph Collection, Building No. 3, Street No. 353, Lusail, Qatar, Qatar VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Position Type** Managem ...
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Front Office Receptionist
منذ أسبوع
Wyndham Hotels & Resorts Qatar, دولة قطرWyndham Hotels and Resorts is now seeking a Front Office Receptionist to join our team at Wyndham Grand Doha West Bay Beach in Doha, Qatar. · **Job Summary**: · The Front Office Receptionist is responsible for providing attentive, courteous and efficient service to all guests dur ...
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Front Office Telesales Agent
منذ يومين
Malomatia Qatar, دولة قطر**Job Objective** · To present products or services over the phone as well as dealing with complaints and doubts. The goal is to help the company grow by bringing in customers and developing business. · ***Job Roles and Responsibilities** · - Leads and ensure customers are satisf ...
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Sales Executive
منذ 3 أيام
Dusit Qatar, دولة قطرDate Posted: · - 28 Aug 2023- Location: · - Qatar- Property Name: · - dusitD2 Salwa Doha- Job Type: · - Full-timeJob Summary and Responsibilities Assists Senior/Sales Manager to generate new business and group leads Job Requirements · - Minimum education of Bachelor degree in Bus ...
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Receptionist
منذ 4 أيام
VINCI Qatar, دولة قطرDuties & Responsibilities: · - Perform clerical and receptionist duties such as filing, photocopying, transcribing, and faxing. · - Handle invoices, billing and coordinate with Accounting Department. · - Keep updated records of office expenses and costs. · - Managing Vendors, Bil ...
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London Education Centre Qatar, دولة قطر_**London Education Centre-**_ _Invites Sales and Customer Service experience consultants for_ · **Walk · - In Drive **on 29/ 08/ 2023 **Time**: · - 3:00 p.m. 7:00 p.m. · **Location**: London Language Centre Thumama · We are looking for the below talents · **Student Consultants** ...
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Reservations Sales Agent
منذ أسبوع
Wyndham Hotels & Resorts Qatar, دولة قطرWyndham Hotels and Resorts is now seeking a Reservatio Agent to join our team at Wyndham Grand Doha West Bay Beach in Doha, Qatar. · **Job Summary**: · The Reservations Agent is responsible for handling reservations, inquiries and cancellations in an attentive, courteous and effi ...
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Female Receptionist
منذ 5 أيام
Moroccan touches beauty saloon Qatar, دولة قطرWarmly greet clients, walk them to the proper beauty station and inform assigned beauticiansof their arrival · - Process transactions (cash and credit cards) and issue receipts · - Offer beverages and chat with clients who are in the waiting area · - Welcome walk-ins, answer ques ...
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Hotel Cleanliness Supervisor
منذ ساعتين
Marriott International, Inc Qatar, دولة قطر**Job Number** · **Job Category** Housekeeping & Laundry · **Location** Le Royal Méridien Doha, Building No. 153 Street No. 347, Lusail, Qatar, Qatar VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Position Type** Non-Management · *** · Ins ...
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Guest Service Manager
منذ 3 أيام
InterContinental Qatar, دولة قطرAbout Us · As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand. · Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us ...
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School Receptionists
منذ أسبوع
Sherborne Qatar Senior School Qatar, دولة قطر**About us**: · Sherborne Qatar was founded in 2009 as the first overseas school developed by Sherborne School, Dorset. It was set up in partnership with Sheikh Abdulla bin Ahmed Al Thani (Chairman of Sharaka Holdings). It is a founding member of Qatar's Ministry of Education & H ...
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Housekeeping Admin Assistant
منذ ساعتين
Marriott International, Inc Qatar, دولة قطر**Job Number** · **Job Category** Housekeeping & Laundry · **Location** Agora Doha Autograph Collection, Building No. 3, Street No. 353, Lusail, Qatar, Qatar VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Position Type** Non-Management · * ...
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Laundry Supervisor
منذ أسبوع
Marriott International, Inc Qatar, دولة قطر**Job Number** · **Job Category** Housekeeping & Laundry · **Location** Le Royal Méridien Doha, Building No. 153 Street No. 347, Lusail, Qatar, Qatar VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Position Type** Non-Management · *** · Ins ...
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Hotel Cleanliness Supervisor
منذ ساعتين
Marriott International, Inc Qatar, دولة قطر**Job Number** · **Job Category** Housekeeping & Laundry · **Location** Le Royal Méridien Doha, Building No. 153 Street No. 347, Lusail, Qatar, Qatar VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Position Type** Non-Management · *** · Ins ...
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Administrative Coordinator I
منذ 4 أيام
Texas A&M University Qatar, دولة قطرJob Title · Administrative Coordinator I · Agency · Texas A&M University · Department · Qatar Campus RVACANT · Proposed Minimum Salary · Commensurate · Job Location · Doha, Ad Dawhah · Job Type · Staff · **Job Description**: · Our Commitment · - Texas A&M University is committed ...
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Lead of Loss Prevention
منذ أسبوع
NES FIRCROFT Qatar, دولة قطرLead of Loss Prevention (LP) - 2 Positions · - Develop and lead comprehensive Loss Prevention activities for COMP1&3 Projects (Subsea pipelines, offshore Wellhead and Riser Platform), ensuring all safety and loss prevention requirements such as philosophies, codes, practices are ...
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Duty Manager
منذ 4 أيام
Hilton Qatar, دولة قطرDuty Manager · A Duty Manager works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby. · **What will I be doing?** · A Duty Manager, you will works closely with Guests to greet, conve ...
Director of Front Office - Qatar, دولة قطر - Hilton Worldwide, Inc.
منذ أسبوعين
وصف
Job Description - Director of Front Office (HOT0AAUV)
Job Description
Director of Front Office (
Job Number:
HOT0AAUV )Work Locations Work Locations
: The Plaza Doha, LXR Hotel & Resorts Saeed Bin Al Aas St; C Ring Road Umm Ghuwailina Area DohaA Director of Front Office supervises the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.
What will I be doing?
As Director of Front Office, you will oversee the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
What are we looking for?
A Director of Front Office serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all