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Duty Manager

    Duty Manager - Al-Jumayliyah, دولة قطر - Kempinski Hotels

    Kempinski Hotels
    Kempinski Hotels Al-Jumayliyah, دولة قطر

    منذ أسبوع

    Default job background
    وصف
    Duty Manager - Preferably Arabic Speaker
    Application Deadline: 30 June 2024 Department: Rooms Division,Front Office &

    Guest Services Employment Type:

    Fixed Term -Full Time Location: Qatar - Doha Reporting To: Front Office ManagerDescription Under the guidance of the Front Office Manager assess,evaluate and ensure that long-term and short-term of the departmentare met.

    Support and assist Front Office and all Departments in thehotel to ensure a smooth, prompt and effective service to allguests.

    Direct and manage Front Office in absence of the FrontOffice Manager, respectively Assistant Front Office Manager. KeyResponsibilities

    • Ensures the smooth running of theoperations on a day to day basis and in a pro active manner.
    • Ensures that as per Kempinski Health & SafetyPolicy the Fire Exits are free of obstacles.
    • Support andassist all Front Office sections.
    • Ensures that allguests receives prompt, cordial attention and personal recognitionand resolves related problems.
    • Inform and co-ordinatewith other operating departments e.g. Housekeeping, Engineering,Sales and Butlers of Front Office matters which may concern them.
    • Check all correspondence of the day's arrivalsto familiarize with arrived and arriving guests and their needs,follows up as required.
    • Control room availability forwalk-ins and established accountability for guests departure datesand times.
    • Follow up with Housekeeping any unresolvedroom discrepancies.
    • Maintain reservation procedures,same day arrivals.
    • Check all arrivals folios, follows upon credit standing of walk-in guests and validity of account tocompany instructions.
    • Check all billing instructions andguest credit for accuracy. Follow up and resolved related issues.
    • Maintains appropriate standards of conduct, dress,uniforms, hygiene, appearance and posture for all departmentalemployees.
    • Ensures that all departmental information iskept accurately and up to date.
    • Promotes in house salesand facilities to maximize hotel revenues.
    • Understandand carries out duties in line with Hotel Emergency Procedures.
    • Inspects Front and Back of house for cleanliness, Health& Safety and reports any faults to concerned departments.
    • Inspects guestrooms on a daily basis.
    • Co-ordinates/Assists security personnel in all related matters.
    • Responds promptly to any operational requests from FrontOffice and other hotel departments.
    • Attends to referredand unsolved problematic situations.
    • Co-ordinates andassists with accommodation and transportation of guests inoverbooked situations.
    • Completes VIP, delegations andgroup leaders welcome and farewell as appropriate.
    • Conduct efficient hand-over with comingManager.
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