- Develop and implement customer care strategies to enhance overall customer satisfaction and loyalty
- Manage a team of customer care representatives and provide leadership and guidance to ensure highquality service delivery
- Monitor customer feedback and performance metrics to identify areas for improvement and implement corrective actions
- Handle escalated customer complaints and inquiries in a timely and professional manner
- Collaborate with other departments to ensure a seamless customer experience across all touchpoints
- Develop and implement training programs for customer care staff to improve service delivery and efficiency
- Stay uptodate on industry trends and best practices in customer care management Requirements:
- Bachelor's degree in business administration or a related field
- Proven track record of at least 8 years in a customer care management role
- Excellent communication and interpersonal skills
- Strong problemsolving and project management abilities
- Ability to work in a fastpaced environment and handle multiple priorities
- Driven and dedicated individual with a passion for delivering exceptional customer service
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Customer Care Manager
منذ أسبوع
Sidra Medicine Doha Al-Jumayliyah, دولة قطرSidra Medicine is seekinga highly experienced and dedicated Customer Care Manager to joinour team in Doha, Qatar. As a Customer Care Manager, you will beresponsible for overseeing and managing all aspects of the customercare and support services for our organization. This role wi ...
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منذ أسبوع
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منذ أسبوع
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منذ أسبوع
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منذ أسبوع
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منذ أسبوع
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منذ أسبوع
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HEAD MEDICAL Al-Jumayliyah, دولة قطرThe Employer Hamad Medical Corporation (HMC)is the main provider of secondary and tertiary healthcare in Qatarand one of the leading hospital providers in the Middle East. Formore than four decades HMC has been dedicated to delivering thesafest, most effective and compassionate c ...
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منذ 3 أيام
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منذ أسبوع
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منذ أسبوع
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منذ أسبوع
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منذ أسبوع
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منذ أسبوع
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منذ أسبوع
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Customer Care Manager - al-Jumayliyah, دولة قطر - Sidra Medicine Doha
وصف
Sidra Medicine is seeking a highly experienced and dedicated Customer Care Manager to join our team in Doha, Qatar.As a Customer Care Manager, you will be responsible for overseeing and managing all aspects of the customer care and support services for our organization.
This role will require someone with at least 8 years of experience in a similar position and a proven track record of delivering exceptional customer service.
Responsibilities:
