- Troubleshoot issues throughout facility & with remote usersalong with:
- Management of facility & factorynetwork, servers, & hardware; liaison to IT vendors toensure business continuity.
- Printers – managesupplies, provide troubleshooting, & coordinate withtechnicians
- Phones – assist end users withsetup of mobile devices, including MFA, Wi-Fi, and email along withmanaging hardware and setup for internal Cisco phones.
- Accounts – manage use & upkeep of shared useraccounts.
- Factory PCs – manage deployment ofhardware and setup of various types of software.
- Network– assist with adding or modifying network connections& cabling.
- Hardware – assist &manage various cabling and peripherals for user workstations.
- Work with multiple teams on IS & IT needs forintegration of new devices & machines.
- Providedocumentation of issues, solutions, and potential problems
- Provide ad-hoc training to IT users on common IT mattersand guide them through self-service tools if required.
- Take care of physical stock management of devices and accessoriesincluding CMDB updates
- Manage logistics by using locallogistic providers to ship and move devices across locations
- Identify and report risks that might downgrade OSSservice quality
- Provide support to end users, ITequipment, software in meeting rooms and similar usercollaboration/common areas as part of desk-side support
- Host and support third party technicians
- Regular checksof computer rooms including temperature, air conditioning, cablingand general functionality
- Follow given OSS governance(participate in meetings, follow escalation path, etc.)
- Follow OSS procedures defined in Runbook, SOPs, knowledge articlesDrivers license beneficial for this job role
- LivingHitachi Energy's core values of safety and integrity,which means taking responsibility for your own actions while caringfor your colleagues and the business. Your background
- Auniversity degree or completed an apprenticeship in the field ofinformation technology.
- 2 years of professionalexperience in IT support.
- have a proactive andsolution-oriented mind-set and have the ability to workindependently and self-driven.
- Proficiency in writtenand spoken English
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On-Site Service Specialist - Al-Jumayliyah, دولة قطر - hitachi careers
منذ أسبوع
وصف
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