- Takes responsibility and ownership in creating personal connections through emotional luxury between bellmen and guests
- Ensure that all guests' luggage and items are received and delivered promptly and properly upon arrival and departure by the bellmen
- Deliver all guests' luggage in an efficient and courteous manner ensuring no damage is caused to the items
- Ensure all mails and packages are delivered promptly and handled in a systematic and efficient way
- Maintains communication channels with all departments of the hotel
- Monitors the arrangement and movement of luggage and all job requests
- Assist the Guest Service Manager in the management of the bellmen to ensure seamless arrival and departure experience for all guests
- Ready to cover all roles and functions of the Bellman Team
- Assists other hotel department functions when the need arises
- Maintains oversight and allocates resources to the smooth running of the daily operation
- Responsible for maintaining inventory levels, maintenance and general upkeep of equipment and operating supplies
- Appraise appearance, ensure discipline, and efficiency of all staff under direct supervision
- Assist to set out KPIs and deliverables for the year with the Guest Service Manager
- Create action plans and monthly overview of goals set out for the year with the Guest Service Manager
- Training and coordination with supporting departments
- Use data from given hotel systems to analyze areas of improvement and create action plans for the betterment of service
- Intuitively anticipates through observation and interactions guests' needs and wants and orchestrates unique experiences
- Fully understands the Front-of-House position and the whole department constantly renews and develops itself to make sure to keep up with the trends in hospitality industry
- Ensures service standards and individual performance are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
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Bell Captain
منذ أسبوع
Hilton Doha, دولة قطرBell Captain · A Bell Captain is responsible for supervising Bell persons, transferring and storing guest luggage and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. · **What will I be doing?** · As a ...
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Bell Captain
منذ أسبوع
Hilton Doha, دولة قطرA Bell Captain is responsible for supervising Bell persons, transferring and storing guest luggage and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. · **What will I be doing?** · As a Bell Captain, ...
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Bell Captain
منذ 4 أيام
BANYAN TREE BANYAN TREE DOHA LA CIGALE MUSHAIREB SER Doha, دولة قطرEnjoy awe-inspiring, authentic, and memorable experiences with the upcoming Banyan Tree Doha At La Cigale Mushaireb. · **Bell Captain / Concierge** · As our · **Bell Captain / Concierge**, you will report to the Front Office Manager and your responsibilities and essential job fun ...
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bell captain
منذ أسبوع
Raffles Doha Doha, دولة قطرThe Bell Captain assists the Guest ServicesManager in the management of the Bellman team. The Bell Captain isrequired to demonstrate humility in leadership of the team, pridesthe team on flair in service delivery, be a poised communicator,has an inquisitive spirit, creative mind ...
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Bell Captain
منذ 6 ساعات
IHG Hotels & Resorts Doha, دولة قطرBell CaptainYour day-to-day · Maintain a good working relationship with all Front Office employees and ensure guests are greeted upon arrival in a professional and friendly manner and offer assistance at all times · Maintain a good working relationship with all Bellboys · Maintai ...
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Bell Captain
منذ 3 أيام
Ennismore Doha, دولة قطرSupervise and coordinate the activities of the bell staff, including attendants and drivers. · Provide guidance, training, and motivation to ensure the team consistently delivers exceptional guest service. · Greet guests as they arrive and depart from the hotel with a warm and we ...
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Bell Captain
منذ أسبوع
Ennismore Doha, دولة قطرSupervise and coordinate theactivities of the bell staff, including attendants anddrivers. · Provide guidance, training, andmotivation to ensure the team consistently delivers exceptionalguest service. · Greet guests as they arrive anddepart from the hotel with a warm and welcomi ...
bell captain - Doha, دولة قطر - Raffles Doha
وصف
The Bell Captain assists the Guest Services Manager in the management of the Bellman team. The Bell Captain is required to demonstrate humility in leadership of the team, prides the team on flair in service delivery, be a poised communicator, has an inquisitive spirit, creative mind to curate fresh experiences and a sense of responsibility to uphold the Raffles Brand. In joining the team for a pre-opening journey, the Bell Captain has to be ready to embody a tenacious and innovative spirit in building the team together with the leaders.
KEY ROLES & RESPONSIBILITIES