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    Assistant Laundry Manager - Doha, دولة قطر - MARRIOTT International

    MARRIOTT International
    MARRIOTT International Doha, دولة قطر

    منذ أسبوع

    Marriott International background
    وصف


    Job Category Housekeeping & Laundry Location Sheraton Grand Doha Resort & Convention Hotel, Al Corniche Street, Doha, Qatar, Qatar VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Management JOB SUMMARY Assists in hotel laundry daily operations and services.

    Works with employees to wash, dry and iron linen for both guest rooms and Food and Beverage/Culinary Department within existing time constraints.

    Assists in maintaining a safe and clean work environment. CANDIDATE PROFILE Education and Experience

    • High school diploma or GED; 1 year experience in the laundry, housekeeping, or related professional area. CORE WORK ACTIVITIES Assisting in Managing Department Operations and Budgets
    • Assisting in managing day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
    • Communicating the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.
    • Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.
    • Ensures consistent workflow to minimize peaks and valleys in production.
    • Brings issues to the attention of the department manager and Human Resources as necessary.
    • Assists in ordering and managing necessary supplies. Ensuring workers have supplies, equipment, tools, and uniforms necessary to do their jobs.
    • Participates in the management of department's controllable expenses to achieve or exceed budgeted goals.
    • Works effectively with the Engineering department on Laundry equipment maintenance needs.
    • Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.
    • Operates all department equipment as necessary and reports malfunctions.
    • Develops, maintains and uses effective back-up plans for breakdowns.
    • Evaluates and implements new techniques, supplies and equipment. Providing and Ensuring Exceptional Customer Service
    • Providing services that are above and beyond for customer satisfaction and retention.
    • Improving service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
    • Sets a positive example for guest relations.
    • Empowers employees to provide excellent customer service.
    • Ensures hotel policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
    • Celebrates successes and publicly recognizes the contributions of team members; ensures employee recognition is taking place on all shifts.
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