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    Hostess - Doha, دولة قطر - Raffles Doha

    Raffles Doha
    Raffles Doha Doha, دولة قطر

    منذ أسبوع

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    وصف
    • Ensure correct grooming standardsare followed at all times
    • Maintain F&Bvenues reservation procedures
    • Recognize andacknowledge all our regular and VIP guests and theirpreferences
    • Drive Accor memberships and creditpoints to guests using the assigned system on a dailybasis
    • Ensure high level of knowledge on dailybookings by highlighting VIPs, repeat guests and high paying guestsat all times
    • Must have strong F&Bproduct knowledge for each area
    • Provide a warmand friendly welcome, leading guest with a high levelconfidence
    • Maintain cleanliness of hostessstation and surrounding areas, as well as allmenus
    • Effectively control guest flow in thevenue ensuring maximum turnover
    • Exceed guestsatisfaction by knowing preferences and updateprofiles
    • Maintain detailed knowledge of therestaurant menu & daily specials at alltimes
    • Following up restaurants financial, LQA,TrustYou and Forbes targets on a dailybasis
    • Anticipate and service of guests'requirements at all times
    • Following up dailyfinancial targets of area/division
    • Use openingand closing checklist to ensure smooth opening and closing of thevenue
    • Present menus in a proactivemanner
    • To feel empowered and accountable withinthe work place
    • Keep manager on duty updated ofany guest feedback so they can update the GlitchReport
    • Maintains the HACCP & FIFOstandards as required by the regional governingbody
    • Follow Hotel Evacuation Policy in case ofan Emergency
    • Attend all necessary briefings andtraining sessions as instructed by theManager
    • Handle financial procedures accordingto guidelines set by the financedepartment
    • Identify potential problems andanticipate guest needs, ask for assistance before service breakdownoccurs
    • Perform any duties and special projectsas requested by management whether in your own department or anyother department in the hotel
    • All issues andnegative guest feedbacks needs to be properly reported on glitchsystem
    • Follow care program at all times, andreport issues through the system tomaintenance
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    منذ أسبوع

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    منذ ساعتين

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    منذ أسبوع

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    منذ أسبوع

    Marriott International, Inc Doha, دولة قطر

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    منذ أسبوع

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