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    Waiter - Doha, دولة قطر - Raffles Doha

    Raffles Doha
    Raffles Doha Doha, دولة قطر

    تم العثور عليها في: Talent QA DC C2 - منذ يوم

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    وصف

    This position is concerned with beingresponsible for serving food & beverage to the guestaccording to the service rules, policy, procedure &etiquette, in line with ourmotto.

    Key role andresponsibilities

    • Ensurecorrect grooming standards are followed at alltimes
    • Exceed guest satisfaction by knowingpreferences and update profiles
    • Maintaindetailed knowledge of the restaurant menu & daily specialsat all times
    • To be familiar with the beverageservice including glasses used and appropriatesgarnishes
    • Following up restaurants financial,LQA, TrustYou and Forbes targets on a dailybasis
    • Anticipate and service of guests'requirements at all times
    • Following up dailyfinancial targets of area/division
    • Use openingand closing checklist to ensure smooth opening and closing of thevenue
    • Ensure service stations are constantlycleared and re-stocked during service
    • Serve andclear food and beverage items in an unobtrusive and professionalmanner
    • Present menus in a proactivemanner
    • To feel empowered and accountable withinthe work place
    • Keep manager on duty updated ofany guest feedback so they can update the GlitchReport
    • Maintains the HACCP & FIFOstandards as required by the regional governingbody
    • Follow Hotel Evacuation Policy in case ofan Emergency
    • Attend all necessary briefings andtraining sessions as instructed by theManager
    • Handle financial procedures accordingto guidelines set by the financedepartment
    • Identify potential problems andanticipate guest needs, ask for assistance before service breakdownoccurs
    • Perform any duties and special projectsas requested by management whether in your own department or anyother department in the hotel
    • All issues andnegative guest feedbacks needs to be properly reported on glitchsystem
    • Follow care program at all times, andreport issues through the system tomaintenance
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