- Conduct training programs for all course managers, department coordinators and trainer roles defined in LMS ensuring adequate user knowledge of the system.
- Monitor and controlling the daily operations of LMS
- Responsible for data migration and uploads to update all training records in the system for user departments.
- Reviews and assists in the creation of business requirements documents, funcational specification documents, test plans, Standard Operating Procedures (SOPs) and user manuals.
- Validating all data for pre and post course activity.
- Define and create hierarchy and categories for new existing user departments
- Responsible for creating new courses, offerings and classes for new and existing user departments
- Responsible for reviewing the system features, user feedback and make recommendations on upgrades for enhanced navigational and usability experience.
- Develop a thorough understanding of all integrated modules and systems and producing impact analysis report on system upgrades
- Coordinating with IT development team in creation and documentation of system enhancement and functionalities.
- Reviewing with modifying SQL queries to extract data as per requirements from various business units.
- Liaise with IT development team for defining and creating all prototype pages for new upgrades.
- Responsible for update of all development and enhancement phase document using Share Point and Version Control System (VSS).
- Coordinate with IT for uploading and testing all eLearning courses during the development phase.
- Creating monthly report on training statistics for TD and other department.
- Develop and deliver presentation and provide turnaround to problems & emergency situations that impact normal operations.
- Lead & facilitate meetings with vendors and internal departments to coordinate consistent system and business processes.
- Attending all operational and training meetings as required.
- Bachelor's Degree or equivalent
- 2 years of direct experience in implementation, deployment and support of Learning Management Systems in a global enterprise.
- Specialist – minimum 5 years of job related experience required.
- 5 years of experience in providing system support with conducting technical training for system users on a need basis.
- Sound knowledge of new learning technologies in the market.
- Ability to develop clear, actionable steps from overall strategy.
- Project and time management skills.
- Ability to learn new tools and processes quickly.
- Able to prioritize and execute tasks / problem solving in high-pressure environment.
- Strong attention to detail, critical thinking and analysis skills.
- Excellent leadership skills and ability to motivate a team towards outstanding results.
- A critical attitude supporting quality and detail.
- Well-developed interpersonal skills and ability to engage with senior management.
- Well development interpersonal skills and ability to engage with senior management.
- Excellent written and oral communication skills.
- Sound knowledge of MS office tools.
- Resume / CV
- Copy of Highest Educational Certificate
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