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Guest Experience Expert
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Doha

    Guest Experience Expert - Doha, دولة قطر - Hilton Hotel Qatar

    Hilton Hotel Qatar
    Hilton Hotel Qatar Doha, دولة قطر

    منذ يوم

    Default job background
    وصف

    Responsiblity:

    • Tracking customer experiences across online and offline channels, devices, and touchpoints.
    • Collaborating with IT developers, as well as the production, marketing, and sales teams to enhance customer services and brand awareness.
    • Aligning customer experience strategies with marketing initiatives. as well as informing customers about new product features and functionalities.
    • Identifying customer needs and taking proactive steps to maintain positive experiences.
    • Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications.
    • Analyzing customer feedback on product ranges and new releases, as well as preparing reports.
    • Performing product tests, evaluating after-sales and support services, and facilitating improvements.
    • Documenting processes and logging technical issues, as well as customer compliments and complaints.
    • Keeping informed of industry trends and new CRM technologies.

    Customer Experience Specialist Requirements:

    • A bachelor's degree in marketing, communications, advertising, business management, or in a related field preferred.
    • At least 2 years' experience as a customer experience specialist, or a similar customer support role.
    • Extensive experience in gathering and interpreting customer experience information.
    • Solid knowledge of online customer engagement platforms and channels.
    • Proficiency in MS Office, as well as CX and CRM software, such as amoCRM and Qualtrix CustomerXM.
    • Exceptional interpersonal skills and a client-centered approach.
    • Great organizational and time management abilities.
    • Superb communication, collaboration, and problem-solving skills.
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