Engineering Office Coordinator - Umm Bab, دولة قطر - Hilton

وصف

Rochester, MN55901

Must be a US Citizen or Green Cardholder.

TheProgram Manager is responsible for the execution of customerstrategies related to one or more customers including allproducts/programs from new productintroduction

throughvolume production. They are responsible for achieving high customersatisfaction, driving profitable business relationships and salesgrowth and providingstrong

leadershipto the customer focus teams to ensure achievement of customercommitments.

Responsibilities:

-Leader of the customer focus team (CFT). Prioritize and monitorsall CFTactivities.

-Acts as primary day-to-day customer point of contact and functionsas the primary Customer contact in resolution management andresponsible for the overall health ofthe

customerrelationship.

-Ensures successful new productintroduction:

-Executes to NPI standardprocess

-Understands and monitorsS&OP

-Identifies and secures skills needed for effectivetransitions

-Sets appropriate expectations withcustomers

-Manages pricing and ECO prioritization during theprocess

-Understands and maintains customer product knowledge androadmap

-Gains understanding of customer market andcompetition

-Establishes and monitors KPI s related to E&O, PPV andinventoryturns

-Manages recurring pricing activities. Uses contract, pricing modeland updated costs to present new pricing to customers. Negotiatesto successfulcompletion.

-Monitors and investigates technical, scheduling, financial andquality metrics, which deviate from established requirements;determines cause, and, takes correctiveaction.

-Schedules Executive Business Reviews (EBR) and Quarterly BusinessReviews(QBR)

oEnsures appropriate attendees are well prepared for meeting,understanding data andissues

o Setsmeeting objectives, develops agendas and tools to accomplishobjective

oPrepares internal teams formeeting

oAligns topics and presentations with customer prior tomeeting

-Provides timely notification to GMs and global program managers ofcritical problems encountered, action taken, and anticipated effecton projectobjectives;

-Accountable for driving objectives related to continuousimprovements

-Accountable to ensure the build and delivery schedules by workingwith the customer, internal supply chain, andoperations.

-Works with SCA to ensure resolution of excess and obsoleteinventoryissues.

-Ensures the recovery for costs related to ECO activity,Non-Recurring Expenses (NRE) and othermiscellaneous.

-Meets and manages customer demand in accordance with contract, siteinventory objectives, equipment and personnelcapacity

-Ensures customer demand (PO and Forecast) is managed and wellunderstood by CFTmembers

-Communicates updated data to close gap between customer request andBenchmark commitment (manageexpectations)

-Tracks, trends and reports On-Time Delivery to customer request andBenchmarkcommitment

-Monitors customer revenue plan through demandoutlook

-Understands contractual obligations of the contract relatedto:

oFlexibility allowances and manages requests for pull-ins andpush-outs orcancellations

oPayment terms andinvoicing

oAny potential penalties fromcustomer

oCost reduction obligations/targets and communicates toorganization

oExcess and obsolete terms, recovery and escalation path asrequired

oWarranty terms, recall and epidemic failurequalifiers

-Ensures execution to contract terms and conditions to meetBenchmark sobligations.

-Communicates contract requirementsinternally.

-Conducts monthly Program Reviews utilizing Benchmark standardprocess.

-Executes customer quotationrequests

-Assesses risk utilizing and the Risk/LiabilityTool

-Ensures accuracy of quotations to protect grossmargin

-Validates the establishment of quotes to actuals costscomparisons

-Coordinates with procurement organization to develop supply chainstrategy which aligns with customer contract and sitegoals

-Identifies risk of inventory exposure, coordinates reserve withsitecontroller

-Manages inventory days ofsales

-Establish standard cost for parts based on customer s influence,material, labor standard changes or inventorydays

-Ensures Positive Price Variances alignment to site goals at thepoint ofsale

-Reviews Supply Chain data related to component lead-time, MOQ, andimpacts to total inventoryexposure

-Responsible to determine if customer will be responsible fornegative PPV and or associated procurement costs and if so, collectmoney fromcustomer

-Develops an understanding of DFx philosophy including Design formanufacturing, Design for Test, and Design for BOM or Cost andpromotes with the customerand

coordinateswith the appropriate Benchmarkfunction.

-Accountable for and ensures receipt and distribution of customerdocumentationpackages.

-Coordinates collection and distribution of customer qualitydata.

-Ensures ECO process and impacts are captured and reported tocustomer.

-Monitors customer DPPM, DPU or DPMO with customer focus team toensure quality measurements are within contract and customerrequiredlimits

-Monitors customer escapes events and lead customer focus team toroot cause and corrective action driving closer ofissues

-Monitors customer COPQ and works with CFT toreduce

-Participates in MRB activities to drive rapid resolution ofissues

-Embraces change and adapts quickly to a new way ofworking.

-Actively uses analytical skills to solve problems by gatheringdata, analyzing it and drawing concisesolutions.

-Actively uses, applies and promotes problem solving tools (rootcause, 8D, 5 Whys, 6Ms, etc.) in daily activities to recognize anddefine problems, analyze data, develop andimplement solutions, andevaluateoutcome.

-Possess sound negotiating ability. Effectively exploresalternatives and positions to reach mutually beneficial salesagreements that gain customers acceptanceand

commitment.Effectively explores alternatives to reach mutually beneficialagreements that gain customers acceptance andcommitment.

-Exhibits solid understanding of the concepts and how to positivelyimpact OI and RONAlevers.

-Where applicable, recruits, interviews and hires team members.Continuously assesses individual and team strengths and developmentneeds. Coaches andmentor

subordinates.Creates and manages successionplans.

-Establishes clear measurable goals and objectives by which toassess individual and team results (i.e. metrics, results againstproject timelines, trainingdocumentation,

knowledgeof roles and responsibilities, personal development goals). Drivesindividuals and teams to continuously improve in key metrics andthe achievementof

organizationalgoals. Ensures that the responsibilities, authorities, andaccountability of all direct subordinates are defined andunderstood.

-Drives a lean culture. Identifies creative ways to reduce cost bystreamlining processes and systems (i.e. modification ofresponsibilities or consolidation of tasks,elimination

ofnon-value-added processes, or complete re-engineering of processesandsystems).

Qualifications:

Excellent written and verbal communicationskills

Effective interpersonalskills

Effective multitasking skills and the ability to take on additionalresponsibilities asrequired

Effective organization and prioritizationskills

Demonstrate high attention todetail

Ability to work with diversegroups

Demonstrates discretion, confidentiality, independent judgment andprofessionalism.

Ability to work with minimal supervision and guidance, exercisingdiscretion and independentjudgment.

Understanding of and ability to use continuous improvementtools.

Strong customer service and clientfocus

Working knowledge of productivity tools, including Microsoft Officeproducts and WebEx conferencingsoftware

Demonstrated leadership and people management skills includingability to effectively coach and mentor employees at alllevels.

Enthusiastic and motivational communicator with multi-culturalexperience.

Demonstrates effective customer interfaceskills.

Excellent interpersonal skills with the ability to interact andinfluence individuals, internally and externally, across alllevels, functions andgeographies.

Use of discretion with the ability to gain trust of businessleaders and others to discuss and respond to sensitive and businesscriticalissues.

Effective negotiation and problem-solvingskills.

Effective analytical, planning and organizationalskills.

Collaborate and influence cross functional peer leaders in order toobtain support for processimprovements

Solid financial understanding, risk analysis ability, relationshipbuilding and projectmanagement.

AdditionalSpecific Qualifications for thisposition:

4-year degree in engineering discipline orbusiness

Ability to work collaboratively with suppliers, customers andinternally

Proven ability to take on project leadership/ownership and completeprojects in a timelymanner

Ability to support a global business operation asrequired

Demonstrates discretion, confidentiality, independent judgment andprofessionalism

Excellent written and verbal communication as well as presentationskills

Manage, understand and present data for monthly programreviews

Understanding of and ability to use continuous improvementtools

Ability to drive solutions to complex planning issues with limitedsupervision

Demonstrate teamwork and the ability to operate on diverse projectteams with minimaldirection

Solid financial understanding, risk analysis ability, relationshipbuilding and projectmanagement

Requirements

1.4-year degree in engineering discipline orbusiness

2. Anunderstanding of DFx philosophy including Design formanufacturing,

3. Designfor Test, and Design for BOM orCost

4. PreviousProgram ManagerExperience

5. 8+ yearsof program managementexperience

6. 5+ yearsin a leadershiprole

7.Experience with more complex and larger customeraccounts

8.Must be a US Citizen or Green Cardholder.

Benefits