Concierge official - Doha, دولة قطر - Crew

وصف

• Maintain complete knowledge of and comply with all departmental policies, service procedures, and standards.
• Ensure that standards are maintained at a superior level on a daily basis.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended
• Anticipate guests needs, respond promptly, and acknowledge all guests, however busy and at whatever time of day.
• Maintain positive guest relations at all times.
• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
• Maintain complete knowledge of:
  • all hotel features/services hours of operation.
  • all hotel restaurant food concepts, menu price range, dress code, and ambiance.
  • all hotel room types, numbers/names, layout, appointments, amenities, and locations.
  • all hotel room rates, special packages, and promotions.
  • daily house count and expected arrivals/departures (particularly VIPs).
  • scheduled daily group activities, names, and locations of meeting/banquet rooms.
  • local events, attractions, and holiday schedules.
• Obtain assigned bank and ensure the accuracy of contracted monies. Keep the bank secure at all times.
• Meet with the Supervisor/departing Concierge to review business status and follow-up actions.
• Access all functions of a computer system in accordance with departmental specifications.
• Set up a workstation with necessary supplies; maintain cleanliness throughout the shift.
• Legibly complete requisition for additional supplies/materials and submit to Manager.
• Maintain updated resource materials on all vendors and information to accommodate guest requests.
• Review the designated in-house guest list and be familiar with guests' names and room locations.
• Answer department telephone using correct salutations and telephone etiquette.
• Accommodate all guest requests expediently and courteously. Follow up with designated hotel personnel to ensure completion of request.