Joykumar Mondal

Being a part of a pre-opening team member and opened the hotel on the schedule date successfully.
Forecasted all linen requirement for the pre-opening.
Involved in through snagging of all the rooms and taking handover from the project team
Worked and manage work force efficiently to open the hotel
Prepared SOPs and policy procedure to be able to delivered the best service
Continuously followed up on the deep cleaning schedule for public area and rooms for the opening
Closely followed up with the Engineering team to close the snag points before opening
Train and develop staff to meet company requirements.
Cultivate positive atmosphere with motivated high performances employees.
Forecast needs and adjust staffing levels as required.
Monitor guest feedback and follow through with departments accordingly.
Set departmental targets and objectives, work schedules, budgets, and policies and procedure.
Ensure staffing levels cover business demands
Maintaining departmental records , documents and Inventories
Evaluate Guest satisfaction levels and monitor trends with a focus on continuous improvement
Conducted Appraisals of the staff
Assist other departments wherever necessary
To supervise the Housekeeping operations ensuring that the hotel standards and procedures are fully known and followed.
To handle guest complaints concerning Housekeeping services or maintenances.
Conducting development plans for team members.

6 Month Industrial Training experience from Le-Meridien, Cochin (STARWOOD HOTELS & RESORTS).
Vedic Village Resorts, Rajarhat, Kolkata as a GSA in Housekeeping Department from 01/10/2016 to 20/01/1017.
Chelsea Gardens Hotel Apartments, Dubai, United Arab Emirates as a GSA in Housekeeping Department from 26/01/2017 to 30/01/2018.
Doubletree By Hilton,  Ras Al Khaimah, United Arab Emirates as a GSA in Housekeeping Department  from 08/02/2018 to 12/01/2019
Grand Majestic Hotel, Kuwait as a Trainee Supervisor from 25/05/2019 to 30/08/2019.
Grand Majestic Hotel, Kuwait as a Floor Supervisor from 30/08/2019 to 28/02/2020.
Grand Majestic Hotel, Kuwait as a Housekeeping Supervisor (Acting Assistant Executive Housekeeper) from 01/03/2020 to 03/10/2021.

Accor as Assistant Housekeeping Manager from 23rd March 2022 to till now.

Educational History:     
W.B.B.S.E. SONAKHALI HIGH SCHOOL,2008
             Passed Secondary School Certificate Examination
W.B.C.H.S.E. SONAKHALI HIGH SCHOOL,2010
Passed Higher Secondary School Certificate Examination 
W.B.U.T. GLOBAL GROUP OF INSTITUTIONS, West Bengal University of Technology 2016
Completed B.Sc.  In Hospitality Management