حول Salah Eldin Hasoun:
Highly accomplished and seasoned Customer Experience Senior Manager with over two decades of remarkable expertise in orchestrating exceptional customer journeys. A bilingual communicator fluent in both Arabic and English, I possess an in-depth understanding of the nuances and cultural sensitivities within the Arabian Gulf region. My profound insights and proficiency in navigating complex customer landscapes have consistently elevated brand loyalty and satisfaction.
My journey in the field of customer experience has been characterized by a relentless pursuit of excellence and innovation. Leveraging my comprehensive knowledge of ERP systems, I have orchestrated seamless customer interactions and streamlined processes, resulting in enhanced operational efficiency and customer delight. My adeptness in Service Level Agreement (SLA) management and Key Performance Indicator (KPI) evaluation has ensured consistent adherence to industry-leading standards, fostering a culture of accountability and continuous improvement within teams. One of my key strengths lies in mapping out customer journeys that resonate with diverse demographics, ultimately leading to heightened engagement and loyalty. My deep-rooted familiarity with the Arabian Gulf region's preferences and behaviors has enabled me to design personalized experiences that resonate with local sensibilities while aligning with global best practices. Throughout my career, I have cultivated a leadership approach that nurtures cross-functional collaboration and fosters a culture of empowerment. My ability to motivate, guide, and mentor diverse teams has consistently resulted in high-performing units that deliver outstanding customer-centric outcomes. In summary, my 20 years of experience in senior customer experience management, coupled with my bilingual proficiency, Arabian Gulf familiarity, and expertise in ERP systems, SLA/KPI management, and journey mapping, positions me as an invaluable asset to any organization seeking to cultivate enduring customer relationships and achieve unparalleled customer satisfaction.
تجربة
Dec’21-Aug’23: United Development Company (UDC), Doha, Qatar as Head of Public Services Relations (Customer Experience) Role Objective:
Key Responsibilities:
Jul’10 – Dec’21: Al Mouj Muscat S.A.O.C., Muscat, Oman as Customer Service Manager Role:
Mar’05-Aug’09: DAMAC Properties, Dubai, UAE as Client Relations Assistant Manager Jul’02-Feb’05: DHL Express, Dubai, UAE as Call Center Agent Dec’01-May’02: RIGID Trading LLC, Abu Dhabi, UAE as Sales Executive
|
التعليم
- 2017: MBA from University of Strathclyde, Scotland, United Kingdom
- 2000: B.Sc. (Business Administration) from Ajman University of Science & Technology, Ajman, United Arab Emirates
محترفون من نفس قطاع خدمة العملاء/الدعم مثل Salah Eldin Hasoun
محترفون من قطاعات مختلفة بالقرب من Doha, بَلَدِيَّة اَلدَّوْحَة
المستخدمون الآخرون الذين يطلق عليهم Salah Eldin
وظائف بالقرب من Doha, بَلَدِيَّة اَلدَّوْحَة
-
Subsea Project Engineer
تم العثور عليها في: DrJobEn QA A2 - منذ أسبوع
MiLaha Doha, دولة قطرAssist project managers and senior specialist in the successful execution of the assigned project package by coordinating all the disciplines involved such as engineering, procurement, inspection, testing, transport, etc., in accordance with Milaha QHSES corporate policies, contr ...
-
HR Manager
تم العثور عليها في: Talent QA DC C2 - منذ يوم
Hilton Doha, دولة قطرWhat are welooking for? · A Human ResourcesManager serving Hilton Brands is always working on behalf of ourGuests and working with other Team Members. To successfully fillthis role, you should maintain the attitude, behaviours, skills,and values that follow: · Bachelor's degree a ...
-
Security Operations Center Analyst
تم العثور عليها في: DrJobEn QA A2 - منذ 20 ساعة
Insight Global Doha, دولة قطرResponsibilities: · Monitor security alerts and logs from various cybersecurity tools and platforms to detect and prioritize potential threats. · Lead in-depth analysis of security events, including network traffic, endpoint alerts, and system logs, to identify malicious activity ...