- Analyze as-is processed and perform gap analysis, subsequently derive the to-be processed and prepare business requirements for features and functionalities required in the IT software for improving user experience and processes.
- Create functional and technical specification documents and ensure relevant and proper functions of the proposed solutions as per business requirements.
- Manage in coordinate with QR IT the roll-out of Contact Center applications, including voice, non-voice and Customer Experience applications at all sites and actively support the administration process. Ensure system functionality through monitoring service level agreements with application providers.
- Manage the design and undertakings of Functional Testing (FT), User Acceptance Testing (UAT) to verify software and telecom applications functionality, also build and analyze various test scenarios.
- Collaborate with QR IT and Vendor to resolve technical problems by collecting and analyzing essential information, coordinating resolution actions and recommending solutions.
- Prepare reports and operational guidelines, describe technical and testing methods and procedures.
- Ensure operation of Customer Contact center applications by calibrating software equipment, conducting preventive drills requirements, raising service request for technical repairs as necessary.
- In cooperation with QR IT, manager the service delivery to enhance the performance of Customer Contact Center Application by working closely with IT to ensure that projects are being delivered asper specifications and SLA.
- Lead the development and implementation of Business Continuity plans for each site in cooperation with local site management, QR IT and Crisis Management Teams.
- Acts as liaison between business stakeholders, such as management, end users or customers and the software development vendors and QR IT team to guide them on requirement.
- Engage in system design, solution configurations, unit testing of systems and coordinate with team members and vendors as needed so as to maintain accurate records of all business system configurations in Contact Center for Voice and Digital channels.
- Ensure smooth deployment of the application systems into all areas of business and provide technical support poste deployment of any issues of change requests.
- Perform other department duties related to his/her position as direct by the Head of the Department.
- Maintain close working relationships with contracted Contact Centre application providers and manage provider relationships.
- Identify opportunities for improving CCC operations and using technology to eliminate problems that affect productivity, customer experience, output and ultimately, the bottom line. Be part of an extraordinary story Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You'll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what's never been done before.
-
Contact Center Officer
منذ أسبوع
QNB Group al-Ghuwayriyah, دولة قطرJob Description: Qatar National Broadband Network (QNBN) is currently seeking a dedicated and resourceful Contact Center Officer to join our team. This position will be based in Doha, Qatar, and will be offered as a part-time role with the opportunity for remote work. Responsibil ...
-
Contact Center Officer
منذ أسبوع
QNB Group Al-Ghuwayriyah, دولة قطرJob Description: Qatar National BroadbandNetwork (QNBN) is currently seeking a dedicated and resourcefulContact Center Officer to join our team. This position will bebased in Doha, Qatar, and will be offered as a part-time role withthe opportunity for remote work. Responsibilitie ...
-
Contact Center Officer Arabic Speaker
منذ يومين
QATAR Airways al-Ghuwayriyah, دولة قطرanswers incoming calls from patients ...Responsible for overseeing the operations of the customer service department and call centre to ensure high levels of customer satisfaction....About the job Customer Service Agent (12 Months Contract) Identify and assess customers needs to ...
-
Call Center Officer
منذ أسبوع
UrbaCon Contracting & Trading Al-Ghuwayriyah, دولة قطرJob Summary Call Center Officer will answerand direct all The View Hospital's incoming telephonecalls, and lines of business using a computer-based system. In thisrole, the call center officer will process all telephone calls tothe main telephone number, respond to all patients s ...
-
Call Center Officer
منذ يومين
UrbaCon Contracting & Trading al-Ghuwayriyah, دولة قطرJob Summary Call Center Officer will answer and direct all The View Hospital's incoming telephone calls, and lines of business using a computer-based system. In this role, the call center officer will process all telephone calls to the main telephone number, respond to all patien ...
-
Zoom Al-Ghuwayriyah, دولة قطرThis a Full Remote job, the offer isavailable from: EMEA What you can expect You will be responsiblefor partnerships, business opportunities, initiatives, alliancesand/or joint ventures with Zoom's strategic partnersacross Europe. Your focus is to create strategy and build global ...
-
Time Out Market Al-Ghuwayriyah, دولة قطرPosition: VP Middle East & Africa -Market Operations Time Out Markets · Time Out MarketHybrid Remote Role title: VP, Market Operations MEA Location: DubaiDepartment: Operations Reporting to: CEO Role overview Time OutMarket is seeking a Vice President for Middle-East/Africa, tos ...
-
Zoom al-Ghuwayriyah, دولة قطرThis a Full Remote job, the offer is available from: EMEA What you can expect You will be responsible for partnerships, business opportunities, initiatives, alliances and/or joint ventures with Zoom's strategic partners across Europe. Your focus is to create strategy and build gl ...
-
Time Out Market al-Ghuwayriyah, دولة قطرPosition: VP Middle East & Africa - Market Operations Time Out Markets · Time Out Market Hybrid Remote Role title: VP, Market Operations MEA Location: Dubai Department: Operations Reporting to: CEO Role overview Time Out Market is seeking a Vice President for Middle-East/Africa, ...
-
Human Resources Officer
منذ أسبوع
QATAR Airways al-Ghuwayriyah, دولة قطرWe are pleased to announce an incredibly exciting opportunity to join our Human Resources team based in NYC. As the HR Officer based on-site in our mid-town NY office, you will add immediate value by providing HR support across the Americas, in the areas of employee relations, co ...
-
Chemical Engineering Faculty
منذ أسبوع
University of Doha for Science and Technology UDST al-Ghuwayriyah, دولة قطرWith more than 600 staff and over 7,000 students, UDST is the destination for top-notch applied and experiential learning. The University is recognized for its student-centered learning and state-of-the-art facilities. Our faculty are committed to delivering pedagogically-sound l ...
-
Senior Manager Business Finance
منذ أسبوع
QATAR Airways al-Ghuwayriyah, دولة قطرYou will be creating added value to the QR Group by building a trustworthy relationship with finance and business heads through meaningful, and insightful reporting /analyses for senior /executive management in Finance and Business. You will act as a business partner and single p ...
Contact Center - al-Ghuwayriyah, دولة قطر - QATAR Airways
وصف
Your specific responsibilities include:
