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Doha

    Customer Support Specialist - Doha, دولة قطر - ABB

    ABB
    ABB Doha, دولة قطر

    تم العثور عليها في: DrJobEn QA A2 - منذ 5 أيام

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    وصف
    • Leading order handling and execution to achieve connected financial KPI's (Revenue, cash and profitability). Confirming accuracy of incoming orders, checking details such as product codes, quantities and delivery information
    • Ensuring customer loyalty via professional customer support and orders execution. Handling logistics and coordinating with logistic vendor for deliveries and ensuring quality communication to customers
    • Responsible for close and continuous follow up with customers and supporting functions to ensure invoicing and collection on time. Inspecting product quality before delivery and addressing any issues or defects promptly
    • Ensuring the resolution of customer issues (e.g., order, technical, payment) by coordinating with sales, operations, supply chain management and other internal and external teams. Coordinating resolution with field service team
    • Recommending appropriate solution for customer requests and coordinating with related teams to ensure the complete handling of the request (e.g. production capability and scheduling, resourcing, quotes, price lists, invoice) is in place
    • Responsible for informing customers about issue status based on inputs and clarifying any questions. Ensuring a positive customer experience throughout the entire process. Preparing and analyzing regular statistics (e.g. forecast) using available tools and collecting relevant information.
    • Tracking regular target performance and providing reports to management.
    • Ensuring accuracy of ERP with regard to commercial master data, payment/trade policy, customer contracts, etc.
    • Maintaining accurate records of orders, invoices and shipping documents
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