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Doha

    Concierge - Doha, دولة قطر - Crew Life at Sea

    Crew Life at Sea
    Crew Life at Sea Doha, دولة قطر

    منذ 4 أيام

    Default job background
    وصف
    • Maintain complete knowledge of and comply with all departmental policies service procedures and standards.
    • Ensure that standards are maintained at a superior level on a daily basis.
    • Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended
    • Anticipate guests needs respond promptly and acknowledge all guests however busy and at whatever time of day.
    • Maintain positive guest relations at all times.
    • Resolve guest complaints ensuring guest satisfaction.
    • Monitor and maintain cleanliness sanitation and organization of assigned work areas.
    • Maintain complete knowledge of:
      • all hotel features/services hours of operation.
      • all hotel restaurant food concepts menu price range dress code and ambiance.
      • all hotel room types numbers/names layout appointments amenities and locations.
      • all hotel room rates special packages and promotions.
      • daily house count and expected arrivals/departures (particularly VIPs).
      • scheduled daily group activities names and locations of meeting/banquet rooms.
      • local events attractions and holiday schedules.
    • Obtain assigned bank and ensure the accuracy of contracted monies. Keep the bank secure at all times.
    • Meet with the Supervisor/departing Concierge to review business status and followup actions.
    • Access all functions of a computer system in accordance with departmental specifications.
    • Set up a workstation with necessary supplies; maintain cleanliness throughout the shift.
    • Legibly complete requisition for additional supplies/materials and submit to Manager.
    • Maintain updated resource materials on all vendors and information to accommodate guest requests.
    • Review the designated inhouse guest list and be familiar with guests names and room locations.
    • Answer department telephone using correct salutations and telephone etiquette.
    • Accommodate all guest requests expediently and courteously. Follow up with designated hotel personnel to ensure completion of request.
    • Coordinate guest requests with designated vendors which may include:
      • Room accommodations
      • Airline reservations changes cancellations
      • Transportation from hotel to airport and return
      • Bus/train transportation
      • Limousine reservations
      • Car rentals
      • Car repair and servicing
      • Charter flights/rentals
      • Babysitting services
      • Banking/financial services
      • Business center services/fax or telex services/mailing and delivery services
      • Interpretation services
      • Notary services
      • Restaurant reservations nightclub activities
      • Dry cleaning laundry alterations repairs
      • Film processing
      • Sporting events golf facilities sport and athletic activities/rentals outdoor activities health club facilities
      • Formal wear rentals
      • Flowers
      • Salon appointments
      • Shoe shines
      • Shopping services
      • Movie/theater/attraction tickets
      • Sightseeing tours
      • Medical services
      • Religious services
    • Legibly document all pertinent information in guest request log(s). Monitor and update log book(s) throughout the shift.
    • Place orders for amenities and coordinate delivery of amenities to designated guest rooms.
    • Legibly complete confirmation cards and deliver to guest upon completion of each arrangement coordinated for guest.
    • Relay accurate directions to guests desired destination within local area and distribute maps with highlighted routes.
    • Compile weekly City Events Sheet detailing special activities and events within the local area; distribute to all departments.
    • Inspect blocked VIP rooms using the checklist prior to guest arrival; rectify any deficiencies.
    • All other duties as required.

    Remote Work :

    No

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