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    Reservation Agent - Doha, دولة قطر - Westin Hotels & Resorts

    Westin Hotels & Resorts
    Westin Hotels & Resorts Doha, دولة قطر

    منذ أسبوع

    Default job background
    وصف

    Process all reservation requests, changes,and cancellations received by phone, fax, or mail. Identify guestreservation needs and determine appropriate roomtype.

    Verify availability of room type andrate.

    Explain guarantee, special rate, andcancellation policies to callers.

    Accommodate anddocument special requests.

    Answer questions aboutproperty facilities/services and roomaccommodations

    Follow sales techniques tomaximize revenue.

    Input and access data inreservation system.

    Indicate special roomreservation types (e.g., complimentary rooms, employee discounts,travel agent inspection rates, and wholesale reservations) byinputting the correct code and rate into the reservationsystem.

    Follow proper escalation procedures whenaddressing guest concerns.

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