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    Senior Customer Service Representative - Doha, دولة قطر - Weill Cornell Medicine

    Weill Cornell Medicine
    Weill Cornell Medicine Doha, دولة قطر

    منذ يوم

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    وصف
    • In order to answer customer complaints and questions, senior customer service representatives must be experts in the products offered by their employer. This requires one to take the initiative to master every feature and benefit of each product.
    • Some senior customer service representatives work with their employer's salespeople to complete sales that they make while in the field. A lot of direct sales companies are structured this way. In this setting, they may be required to upsell add-on products.
    • Senior customer service representatives use customer relationship management software to document each customer interaction to help streamline the customer service process and notice trends to report back to the product development team.
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