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    Hostess - Doha, دولة قطر - Raffles Doha

    Raffles Doha
    Raffles Doha Doha, دولة قطر

    منذ 5 أيام

    Default job background
    وصف
    • Ensure correct grooming standards are followed at all times
    • Maintain F&B venues reservation procedures
    • Recognize and acknowledge all our regular and VIP guests and their preferences
    • Drive Accor memberships and credit points to guests using the assigned system on a daily basis
    • Ensure high level of knowledge on daily bookings by highlighting VIPs, repeat guests and high paying guests at all times
    • Must have strong F&B product knowledge for each area
    • Provide a warm and friendly welcome, leading guest with a high level confidence
    • Maintain cleanliness of hostess station and surrounding areas, as well as all menus
    • Effectively control guest flow in the venue ensuring maximum turnover
    • Exceed guest satisfaction by knowing preferences and update profiles
    • Maintain detailed knowledge of the restaurant menu & daily specials at all times
    • Following up restaurants financial, LQA, TrustYou and Forbes targets on a daily basis
    • Anticipate and service of guests' requirements at all times
    • Following up daily financial targets of area/division
    • Use opening and closing checklist to ensure smooth opening and closing of the venue
    • Present menus in a proactive manner
    • To feel empowered and accountable within the work place
    • Keep manager on duty updated of any guest feedback so they can update the Glitch Report
    • Maintains the HACCP & FIFO standards as required by the regional governing body
    • Follow Hotel Evacuation Policy in case of an Emergency
    • Attend all necessary briefings and training sessions as instructed by the Manager
    • Handle financial procedures according to guidelines set by the finance department
    • Identify potential problems and anticipate guest needs, ask for assistance before service breakdown occurs
    • Perform any duties and special projects as requested by management whether in your own department or any other department in the hotel
    • All issues and negative guest feedbacks needs to be properly reported on glitch system
    • Follow care program at all times, and report issues through the system to maintenance
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