- Oversee and support process by reviewing daily transactions on performance parameters
- Review performance dashboard and the scores for the team
- Support the team in improving performance parameters by providing technical support and process guidance
- Record, track, and document all queries received, problem- solving steps taken and total successful and unsuccessful resolutions
- Ensure standard processes and procedures are followed to resolve all client queries
- Resolve client queries as per the SLA?s defined in the contract
- Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting
- Document and analyze call logs to spot most occurring trends to prevent future problems
- Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution
- Ensure all product information and disclosures are given to clients before and after the call/email requests
- Avoids legal challenges by monitoring compliance with service agreements
- Handle technical escalations through effective diagnosis and troubleshooting of client queries
- Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements
- If unable to resolve the issues, timely escalate the issues to TA & SES
- Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
- Troubleshoot all client queries in a user-friendly, courteous and professional manner
- Offer alternative solutions to clients (where appropriate) with the objective of retaining customers? and clients? business
- Organize ideas and effectively communicate oral messages appropriate to listeners and situations
- Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA?s
- Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
- Mentor and guide Production Specialists on improving technical knowledge
- Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist
- Develop and conduct trainings (Triages) within products for production specialist as per target
- Inform client about the triages being conducted
- Undertake product trainings to stay current with product features, changes and updates
- Enroll in product specific and any other trainings per client requirements/recommendations
- Identify and document most common problems and recommend appropriate resolutions to the team
- Update job knowledge by participating in self learning opportunities and maintaining personal networks
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Technical Lead
منذ يومين
Wipro Al-Ghuwayriyah, دولة قطر· • Oversee and support process byreviewing daily transactions on performance parameters · •Review performance dashboard and the scores for the team · •Support the team in improving performance parameters by providingtechnical support and process guidance · • Record, track,an ...
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Principal Process Engineer
منذ يومين
Wood Al-Ghuwayriyah, دولة قطر· • Minimum 15 years experience in Oil& Gas post-graduation · • Experience of working in avariety of projects and phases, including greenfield andbrownfield, on and offshore, Concept through to EPC, with a focuson upstream. · • A self-motivated, proactive individual withhigh ach ...
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Head - Integrations Services
منذ يومين
Sidra Medicine Doha Al-Ghuwayriyah, دولة قطرKEY ROLE ACCOUNTABILITIES · • Manages the Integration team, driving an ongoing programof development and maintenance activities; identifies the businessneeds within the organization and assigns interfaces. · •Oversees the day-to-day management of the Integration team indelivery ...
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Principal Instrument Control Engineer
منذ يومين
RIGZONE PETROLEUM COMPANY Al-Ghuwayriyah, دولة قطرEnsures Wood and Client Health, Safety,Environmental and Quality procedures are followed and that a highstandard of safety is achieved in all associated work Serves as theLead Engineer and/or discipline technical authority when requiredon medium to large complexity projects When ...
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Junior Technical Support Analyst Remote
منذ يومين
Winged Recruitment Al-Ghuwayriyah, دولة قطرThis a Full Remote job,the offer is available from: Qatar Seeking a role where you canimmerse yourself in the dynamic realm of technical support andkickstart your career journey? Winged Recruitment, a leading forcein talent acquisition, is thrilled to present an exceptionalopport ...
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Sr Project Manager
منذ يومين
GENERAL ELECTRIC Al-Ghuwayriyah, دولة قطرJob Description Roles andResponsibilities · • Research and troubleshoot issuesinvolving all aspects of the GE Digital solutions, including butnot limited to configuration, user interface, network andcommunication connectivity and performance, Cloud and on- premisecomponent inter ...
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Product Application Engineer
منذ يومين
Alfa Laval Al-Ghuwayriyah, دولة قطرAlfa Laval is a leading global provider offirst-rate products in the areas of heat transfer, separation andfluid handling. Our team is dedicated to pushing boundaries andachieving excellence mainly in energy, the environment, food andthe marine industry. Job Description · • Work ...
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OKX Al-Ghuwayriyah, دولة قطر## What You'll Be Doing: Lead andwork on a large and complex data platform with a particular focuson high-frequency time-series data, real-time analytics andhistorical data access Own and work on projects and componentsacross the data pipeline – capturing, cleaning,monitoring, wa ...
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QC Engineer
منذ 4 أيام
GHD Al-Ghuwayriyah, دولة قطرJob Summary: Thesuccessfulcandidate will be part of a team of skilled cybersecurity analystswho will deliver specialist CyberSecuritycapability to contracted customers. This consists ofseveralsecurity logging, security monitoring and securityoperationsservices, designed to detect ...
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Project Engineer
منذ يومين
MACE Group Al-Ghuwayriyah, دولة قطرJOB DESCRIPTIONAt Mace, our purpose is toredefine the boundaries of ambition. We believe in creating placesthat are responsible, bringing transformative impact to our people,communities, and societies across the globe. To learn more aboutour purpose, culture, and priorities, visi ...
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Modern Workplace IT Architect
منذ 4 أيام
Fortrea Al-Ghuwayriyah, دولة قطرJob Overview: As theArchitect, you will play a key role in leading the architecture anddesign of modern digital workplace technology, encompassing bothon-premises and cloud resources. Reporting directly to theExecutive Director Modern Workforce Services, you will collaboratewith ...
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Principal
منذ يومين
ORACLe Al-Ghuwayriyah, دولة قطرAs a member of theSupport organization, your focus is to deliver post-sales supportand solutions to the Oracle customer base while serving as anadvocate for customer needs. This involves resolving post-salesnon-technical customer inquiries via phone and electronic means, aswell a ...
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Site Engineer
منذ 21 ساعة
Italconsult SpA Al-Ghuwayriyah, دولة قطر· He will lead the work inspectorsin his discipline to ensure that all construction activities havebeen performed as per the contract and specifications. · Providing Technical Advice on the Drainage Design issues · Perform the following drainage designs, analysis ofrain fall da ...
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Principal Offshore Electrical Engineer
منذ يومين
Airswift Al-Ghuwayriyah, دولة قطرVacancy Overview Principal OffshoreElectrical Engineer Airswift is an international workforcesolutions provider within the energy, process, and infrastructureindustries. Airswift serves as a strategic partner to our clients,offering a turnkey workforce solution to capture and del ...
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Information Security Analyst
منذ يومين
qatar petroleum doha Al-Ghuwayriyah, دولة قطرJob Summary Lead Information Securityprojects and report regularly on their progress. Coordinate andprovide expert technical support by integrating Cyber &Information Security requirements into ICT projects, OT andInfrastructure projects, and review and validate the effectiveimpl ...
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Project Engineering Division Manager
منذ يومين
PARTNERPLUS+ Al-Ghuwayriyah, دولة قطرResponsibilities: Manage all ProjectEngineering activities for the NFXP Offshore Projects, ensuringthey are delivered safely, efficiently, and in accordance withcompany policies and procedures. Promote a strong safety cultureprioritizing the welfare of personnel and the protectio ...
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Senior Loss Prevention Risk Engineer
منذ يومين
Orion Edutech Al-Ghuwayriyah, دولة قطرMINIMUM REQUIREMENTS/QUALIFICATIONS: · • Bachelor's degree in Engineering (Chemical,Mechanical or Safety). · • With minimum 10 years ofexperience in loss prevention and technical safety in the oil andgas industry with special emphasis on process safety, and riskassessment/studie ...
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Project Manager Offshore
منذ 4 أيام
Worley Al-Ghuwayriyah, دولة قطر51,000 people. 49countries. Over 120 office locations._ - We're not justengineers. We're a global team of data scientists,consultants, construction workers and innovators all working tocreate a better tomorrow. Every day, we help customers in energy,chemicals and resources get on ...
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MIEC Spare Parts Lead
منذ يومين
NES Fircroft Al-Ghuwayriyah, دولة قطر· • Bachelor's degree orequivalent in engineering · • Senior Maintenance Engineerwith at least 10 years' experience with Maintenance hand-onexperience and previous experience gained in Maintenance operationsmanagement position, · • Experience with CMIMS, · •Familiar with comp ...
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Robert Walters Al-Ghuwayriyah, دولة قطرEXPERIENCE: ContractSpecialist needs to have technical writing experience with SOPs,RFPs, and coordinating RFPs. · Contract ManagementTechnical Writer experience highly desir ... Kempinski Hotel Mallof the Emirates Dubai, United Arab Emirates Full KeyResponsibilities: Monitoring ...
Technical Lead - al-Ghuwayriyah, دولة قطر - Wipro
