- We are looking for someone confident, able to work independently, learn software and be a proactive team player who loves a
- This person will own the software training programs, including developing training materials, building a learning management system, and will be responsible for training new hires internally as well as external customers in person and
- The goal of this role is to enable better-informed customers to reduce support requests, alleviate customer frustration and increase customer
- The ideal candidate will be polished, professional, have a positive, upbeat attitude, and have previous software training experience working in a similar type of work
- The perfect fit will have a balance of instructional design & training, communication, organization, technical and people
- Hands-on experience with Windows 10, Office 365, Worldox or NetDocs, Kofax PDF Pro, Citrix Sharefile, HP laptop / desktop computers, iOS / Android smartphones, Digital dictation, . VoIP phones, Mac o/s, HP printers and will be helpful
- Own the overall software training programs
- Helpdesk Requests
- Learning all facets of the WWHGD software and related products
- Develop an internal employee training program and administer it
- Provide one-on-one training with customers in person and remotely
- Developer and maintain articles in knowledge bases
- High School graduate or higher education/training and/or equivalent working
- Proven, prior software trainer experience ( 5 years).
- Ability to prioritize effectively and handle shifting priorities
- Ability to balance empathy and accountability with a client, to execute effective training
- Strong Interpersonal skills for both compassion for customers and a team-first attitude with teammates
- Instructional design and technical documentation skills for developing training content
- Excellent written and verbal communication
- Excellent organization skills and detail-oriented
- Ability to learn new software and then teach it to others
-
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Jameson Legal Doha, دولة قطرJOBDESCRIPTION: Software Trainer & Service Desk Analyst(Salarystarting at$70K) · Weare looking for someone confident, able to work independently,learn software and be a proactive team player who loves a · Thisperson will own the software training programs, includingdeveloping tra ...
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وصف
JOB DESCRIPTION: Software Trainer & Service Desk Analyst (Salary starting at $70K)
RESPONSIBILITIES:
Requirements
QUALIFICATIONS
QUALIFICATIONS High School graduate or higher education/training and/or equivalent working Proven, prior software trainer experience ( 5 years). Ability to prioritize effectively and handle shifting priorities Ability to balance empathy and accountability with a client, to execute effective training Strong Interpersonal skills for both compassion for customers and a team-first attitude with teammates Instructional design and technical documentation skills for developing training content Excellent written and verbal communication Excellent organization skills and detail-oriented Ability to learn new software and then teach it to others